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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 23, 2023

Rockford, IL, US, 61101-1231

Job Requisition ID:  23246

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus


Agency:  Department of Children and Family Services 

Closing Date/Time: 02/06/2023 
Salary:  $3,367- $4,552 (Anticipated Starting Salary $3,367/mo)  
Job Type:  Salaried Full Time  
County:  Winnebago  
Number of Vacancies:  1  
Plan/BU:  RC014  



The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Team Clerical.  Under direction, this position will perform complex, specialized clerical services for a team of supervisors and professional child welfare or child protection staff.  The position will answer phones, greet visitors, maintain files, and perform general clerical functions.  This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations.  DCFS offers a competitive compensation plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills and strong communication skills.  We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through SuccessFactors.  Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number: 811197


Job Responsibilities

1. Performs complex, specialized clerical services for a team(s) of supervisors and professional child welfare and/or child protection staff. 

  • Prepares and keyboards a variety of complex materials, including, but not limited to highly technical reports, statistical data, Department forms, and correspondence
  • Prepares unusual incident reports
  • Designs new formats or revises formats
  • Composes and keyboards varied correspondence and responds to inquiries requiring knowledge of agency rules and procedures, such as billing procedures, payment requirements, and confidentiality and case access rules
  • Checks for accuracy of keyboarding, spelling, grammar, and punctuation
  • Exercises independent judgment and a command of legal, medical, and social terminology to review documents such as social histories, court reports, and correspondence to proof appropriate use of terms and accuracy of information

Job Responsibilities Continued

3. Establishes and maintains case files

  • Reviews incoming documents to ascertain proper section for placement in the case files
  • Reviews turnaround documents (CANTS/CYCIS) for accuracy
  • Maintains calendar of court dates
  • Establishes and maintains tickler files (computerized or manual) to monitor case status, indicating timeframes
  • Maintains itineraries of assigned staff
  • Enters MARS/CYCIS information in terminal, such as activity, travel, and case reviews, retrieving, adding, changing, and deleting information
  • Operates a copy machine to make copies


4. Completes and keyboards travel vouchers from handwritten materials, calculates and reviews to ensure accuracy, and returns to workers for review and signature

  • Maintains file copy of unit vouchers and forwards for payment processing
  • Computes mileage and allowable per diem expenses
  • Performs timekeeping functions as requested

Job Responsibilities Continued

5. Provides clerical office support as a secretary to the team supervisors and professional staff

  • Makes travel and meeting arrangements for team members
  • Follows oral and written instruction, gaining experience and knowledge in applying evolving automated office equipment and technology to complete tasks


6. Orients professional and other clerical staff regarding Departmental rules and office procedures

  • Attends and provides input into team meetings
  • Maintains updated Rules and Procedures manuals
  • Supervises children in the office to ensure their safety and provide personal needs
  • Maintains inventory and orders supplies and form


7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of high school
  2. Requires 2 years of office experience
  3. Requires ability to keyboard accurately at 45 wpm

Conditions of Employment

Requires ability to pass a background check. 

Work Hours:  Mon - Fri 8:30AM - 5:00PM  
Work Location: 200 S Wyman St Rockford, IL 61101-1231

Supervisor: N. McBroom-Shade


Agency Contact:  Mario A. Camilo Polanco 




Job Function:  Social Services 


This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

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If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees [KS(1]  and review the Internal Candidate Application Job Aid HERE [KS(2] 

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