OFFICE ASSOCIATE - ROCKFORD CLAIMS

Position Overview

Do you love working with the public and making dreams come true? The Illinois Lottery is hiring an Office Associate to work in the Rockford Check Writing and Claims Office. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players. If you want to spend your day making people happy, the Illinois Lottery encourages you to apply for this position.

Essential Functions

• Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.
• Explains and interprets rules, regulations, and procedures to winners, non-winners, and the general public.
• Answers incoming telephone calls from the public, financial institutions, winners, players, officials, retailers, Lottery Sales Representatives, and others regarding prizes, validations, and check writing activities, or directs them to other professional staff if required.
• Performs a variety of complex clerical duties including composing and/or editing a variety of responsive or procedural letters and memos for the general public, government officials, and others on matters pertaining to prizes.
• Maintains logs and records of daily activities, validated winners, check writing reports, etc.
• Establishes and securely maintains confidential, general, subject, alphabetical, and follow-up files.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires the ability to keyboard accurately at 45 WPM.

Preferred Qualifications

• Prefers two (2) years of experience utilizing office practices, procedures, and programs.
• Prefers ability to prepare written communication utilizing proper grammar, spelling, and punctuation.
• Prefers ability to perform basic mathematics.
• Prefers ability to learn basic agency programs, rules, and regulations.
• Prefers ability to follow oral and written instructions.
• Prefers ability to operate commonly used office equipment and perform routine maintenance.
• Prefers ability to work as a member of a team.
• Prefers ability to communicate with a wide variety of people with different backgrounds and ethnicities.

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history.
• Requires the ability to stand/sit at an intake window for extended periods of time.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty, and fairness.  Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $23 billion to support K-12 public schools.  Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, STEAM education and assistance for people living with HIV/AIDS.

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun, and responsible games to adults 18 and over.

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees.  By utilizing the latest technology, recognizing, and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois.  The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.