REVENUE COLLECTION OFFICER I

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Revenue Collection Officer I for our Field Compliance Division in our Rockford office. In this position you will assist taxpayers and their representatives with delinquent tax issues, provide direction on how to comply with current Illinois tax laws, and be given the tools to effectively communicate with taxpayers to bring them into compliance. If you have completed the Revenue Collection Officer Trainee period and have a desire to help others, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out! 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, develops experience in performing field tax collection activities involving the collection of delinquent taxes from taxpayers, securing delinquent tax returns, and determining taxpayer compliance with the various tax laws.
• Provides information and assistance to taxpayers, explaining and giving guidance and direction on such matters as taxable income, liability for penalties, etc.
• Confers with taxpayers and/or their representatives to determine methods of liquidating previously determined tax liabilities or for determining tax liabilities.
• Locates evasive taxpayers through personal contacts, tracing by various sources including building agents, business affiliates, neighbors, directory services, Federal, State and Municipal Agencies, employers and other leads.
• Utilizes GenTax tax system to document activities related to collection cases including taxpayers contacted, monies/returns collected, demands made, etc.
• Accompanies higher level collection officers engaged in conducting more complex or technical assignments.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four years of college.
• Requires completion of a Revenue Collection Officer Trainee program.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
• Requires access to an automobile.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• Overtime is a condition of employment, and you may be requested or required to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Employment in this position is conditioned upon the employee living within the defined work area within six (6) months of the employee’s start date and for the duration of employment in the Revenue Collection Officer Series.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.