Position Overview

The Customer Service Representatives explain shooting options available that day and future days; sell targets and collect appropriate fees; make proper change; give customer the proper amount of tokens or load sale to Promatic card when applicable; answer phone calls; fill out daily report forms; file Facility Use Agreements and make appropriate arrangements for the event based on the needs of the lessee, including contact with personnel needed to staff for scheduled shoots; light housekeeping as needed; stock office supplies as needed, handle shipping and receiving. Perform other duties as assigned which are reasonably within scope of duties enumerated above.

Essential Functions

• Explain events in detail to customers, in person, email and over the phone.
• Sell targets/collect appropriate fees, make proper change, turn in the proper amount of revenue to manager.
• Provide customers with proper number of coins/targets or loaded Promatic card, when needed.
• Send/receive emails and assist with event staffing calls as directed by manager.
• Complete daily report forms and daily clerical duties.
• Perform Light housekeeping and stocking of supplies, as needed.
• Perform other WSRC duties as assigned which are reasonably within scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to a minimum of an 8th grade education.

Preferred Qualifications

• Prefers knowledge of basic office equipment, personal computers, and can create a Word document or Excel spreadsheet. 
• Prefers ability to understand and follow simple oral and written instructions.
• Willingness to learn shooting discipline rules and regulations.

Employment Conditions

All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position.

• Minimum of 16 years old possessing a valid DL.
• Requires ability to legally be around firearms
• Requires physical condition and ability to perform position responsibilities.
• Requires availability to work most weekends, with some nights or holidays for events.                                                                                                                                                 
• Ability to work schedule to meet the needs of the WSRC with some long shifts up to 10 hours.
• Requires completion of a background check and self-disclosure criminal history.

About the Agency and Division

Charged with preserving, protecting, and promoting Illinois' natural resources, the Illinois Department of Natural Resources (IDNR) employees oversee water, wildlife, wetlands and oil wells, parks, historic sites - and everything in between.  Employment opportunities vary greatly, often providing employee’s the chance to work indoors and out in a dynamic yet relaxed environment.

The State of Illinois and the Department of Natural Resources are proud to bring you the premiere 1,600 acre World Shooting and Recreational Complex (WSRC). This unique site located in scenic Southern Illinois near the City of Sparta, close to three airports and less than 50 miles from three metropolitan area including St. Louis, MO. Visitors will have access to a variety of amenities from quaint local restaurants and shops to the bustling activities of the St. Louis area. The WSRC is open for public use and organized events.