Customer Service Specialist

Position Overview

The Customer Service Specialist will interact with the WSRC guests, vendors, employees, contractors, and other affiliated parties by addressing inquiries, taking messages, resolving complaints, and providing a higher level of customer support via telephone, email, or in person. Ensures that appropriate actions are taken to resolve customer or vendors problems and concerns. Maintains records of customer/vendor interactions with details of inquiries, complaints, comments, or actions performed. Uses knowledge of specific shooting range activities, Special Events and services, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff. Maintains Employee and Vendor files. Performs Accounts Receivable and Accounts Payable duties following DNR/WSRC procurement methods and procedures. Manages Facility Use Agreements, Assists with Data Entry, and reports. Creates and Maintains spreadsheets. Assists in populating WSRC Outlook calendar, performs other related duties as assigned. 

Essential Functions

1. Explain events in detail to customers (in person, email and over the phone).
2. Maintains records of customers, vendors, and employees.
3. Performs AR/AP duties; completed daily reports.
4. Manages facility use agreements.
5. Assists with reporting and maintaining a variety of site spreadsheets.

Minimum Qualifications

1. Requires knowledge, skill and mental development equivalent to completion of high school.

Preferred Qualifications

1. Prefers knowledge of personal computers and office equipment.
2. Prefers ability to understand and follow simple oral and written instructions.
3. Prefers working knowledge of shooting range activities, special events and services.

Employment Conditions

All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position. 

1. Must be a minimum of 17 years old.
2. Possession of a valid Drivers License.
3. Requires physical condition and ability to perform position responsibilities.
4. Requires ability to work weekends, and some nights or holidays for events.
5. Requires ability to alter work schedule to meet the needs of the WSRC with occasional long shifts up to 9-10 hours.
6. Ability to pass background check.
7. Requires ability to legally be around firearms.

About the Agency

Charged with preserving, protecting, and promoting Illinois' natural resources, the Illinois Department of Natural Resources (IDNR) employees oversee water, wildlife, wetlands and oil wells, parks, historic sites - and everything in between. Employment opportunities vary greatly, often providing employees the chance to work indoors and out in a dynamic yet relaxed environment. 

The State of Illinois and the Department of Natural Resources are proud to bring you the premiere 1,600 acre World Shooting and Recreational Complex (WSRC). This unique site is located in scenic Southern Illinois near the City of Sparta, close to three airports and less than 50 miles from three metropolitan area including St. Louis, MO. Visitors will have access to a variety of amenities from quaint local restaurants and shops to the bustling activities of the St. Louis area. The WSRC is open for public use and organized events.