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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Nov 17, 2022

Springfield, IL, US, 62702-5145

Job Requisition ID:  21248

Agency:  Department of Revenue 
Closing Date/Time:  12/12/2022 
Salary:  $4,584.00 - $6,667.00/mo ($55,008 - $80,004/yr) 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  Confidential Exclusion 028 



Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.


The Illinois Department of Revenue (IDOR) is seeking to hire an Administrative Assistant II who will serve as staff assistant to the Program Administrator of the Account Processing Administration (APA). APA consists of two bureaus: the Returns and Deposit Operations Bureau and the Central Processing Bureau. APA, among other responsibilities, receives, records, and stores paper tax returns; manages electronically submitted tax payments and tax information; processes original and amended tax returns; provides taxpayer assistance via telephone and written correspondence; and licenses distributors, suppliers, receivers, and blenders of motor fuel.


The Administrative Assistant II position is needed to conduct investigations of a highly confidential nature; compile data and draft reports; provide assistance to the Program Administrator with regard to employee complaints, new and existing policies and procedures, and staff meetings; serve as liaison to senior management, taxpayers, legislators, and others; follow up on complaints received from the Governor’s Office; and review legislation to determine potential impact to APA. The ideal candidate for this position would be highly motivated and possess excellent communication, organization, and interpersonal skills.


The benefits of working at IDOR include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, twelve holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Job Responsibilities

  1. Under administrative direction, serves as staff assistant to the Program Administrator of the Account Processing Administration (APA).
  2. Manages various personnel and office coordinator functions for APA.
  3. Assists Program Administrator in developing plans of action for and executing major projects, many of which are of a highly confidential, controversial, and/or sensitive nature.
  4. Maintains taxpayer inquiries and complaints received from the Governor’s Office and ensures proper documentation is submitted when those cases are completed.
  5. Independently reviews proposed legislation for impact to APA.
  6. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in public or business administration.
  2. Requires two years of professional experience in a public or private organization.


Preferred Qualifications

  1. Two (2) years of experience gathering and compiling data for the purpose of generating complex reports.
  2. Two (2) years of experience drafting correspondence and other documents used to share information with other employees, senior management, and members of the public.
  3. Two (2) years of experience developing, installing, and evaluating new methods, procedures, and performance measures.
  4. Two (2) years of experience preparing and maintaining schedules for a supervisor or a group of employees.
  5. One (1) year of experience utilizing Central Time and Attendance System (CTAS) or similar system to track staff attendance and use of benefit time.
  6. Advanced proficiency using Microsoft Word or similar word processing software.
  7. Advanced proficiency using Microsoft Excel or similar spreadsheet software.
  8. Basic proficiency using Microsoft PowerPoint or similar presentation software.


Conditions of Employment

  1. Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
  2. Requires the ability to travel.

Work Hours:  Monday - Friday, 8:00 a.m. - 4:30 p.m. 
Work Location: 101 W Jefferson St Springfield, IL 62702-5145 
Agency Contact:
Job Family: Clerical and Administrative Support 


The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.


IDOR is a professional-minded governmental entity that values its employees and invests in their success

through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: