ADMINISTRATIVE HEARINGS SUPPORT WORKER
Springfield, IL, US, 62701-1222
Job Requisition ID: 48820
Closing Date: 09/03/2025
Agency: Department of Children and Family Services
Class Title: OFFICE ASSOCIATE - 30015
Skill Option: Keyboarding
Bilingual Option: None
Salary: Anticipated Starting Salary $4004/month; Full Salary Range $4004-$5245/month
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC014 Clerical Employees, AFSCME
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Administrative Hearings Support Worker. Under direction, this position will perform a variety of complex, specialized clerical support services for the Administrative Hearings Unit. As part of the review team, this position will maintain responsibility for data capture and tracking of approximately 30% of expungement appeals. The position will receive incoming appeals and search database for open case or previous case now closed related to new appeal. This position will also perform preliminary reviews on appeals to ensure compliance with Department rules and procedures and will prepare and maintain highly specialized records on mediation sessions and fair hearings. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department’s operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.
Essential Functions
- Serves as Administrative Hearings Support Worker
- Performs preliminary reviews on appeals to ensure compliance with Department rules and procedures
- Prepares and maintains highly specialized records on mediation sessions and fair hearings
- Maintains system for receiving and docketing hearing requests
- Keyboards orders of dismissals and sends by certified mail to appellant or appellant's attorney with copy by regular mail to caseworker or supervisor, while maintaining copy in file
- Serves as backup in answering phones and greeting walk-ins
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of high school
- Requires 2 years of office experience
- Requires ability to keyboard accurately at 45 wpm
Conditions of Employment
- Requires ability to pass a background check
- All conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
About the Agency
DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.
Work Hours: Monday-Friday 8:30am-5:00pm
Work Location: 4 W Old State Capitol Plz, Springfield, Illinois, 62701-1222
Agency Contact: Lily Koehl
Email: lillian.koehl@illinois.gov
Posting Group: Office & Administrative Support
PUC #: 90683148
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com