Aging Program Specialist - Spanish Speaking (Exec I-SS)
Springfield, IL, US, 62702
Agency: Department on Aging
Class Title: EXECUTIVE I - 13851
Skill Option: None
Bilingual Option: Spanish
Closing Date/Time: 02/26/2025
Salary: Anticipated Starting Salary: $5703 Monthly, Full Range: $5703 - $8170 Montly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 2
Plan/BU: RC062
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number 44620
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
About the Agency
The MISSION of the Illinois Department on Aging is to serve and advocate for older Illinoisans and their caregivers by administering quality and culturally appropriate programs that promote partnerships and encourage independence, dignity, and quality of life.
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
- Competitive Group Insurance benefits including health, life, dental, and vision plans
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Option pre-tax programs – Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- 10-25 days of paid vacation time annually (10 days for first year of state employment)
- 12 paid sick days annually which carryover year to year
- 3 paid personal business days per calendar year (pro-rated dependent on start date)
- 13-14 paid holidays per year
- 12 weeks of paid parental leave
- Employee Assistance Program and/or mental health resources
These are just a few of the many perks available to all State employees. For more information about our benefits, please follow this link. https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Position Overview
Are you passionate about supporting seniors and adults with disabilities? Join our team as a Aging Program Specialist and make a difference in your community. In this role, you will conduct complex telephone assessments, face-to-face interviews, and service linkages, while following AIRS Information and Referral standards. You'll handle email responses and correspondence, log transactions in the client tracking system, and receive reports of alleged abuse, determining priority and severity. You'll identify and utilize resources to provide accurate program information, participate in training, update network agencies, and attend outreach events. This position involves some travel and may include other related duties as needed. Apply today and be part of a team dedicated to improving the lives of seniors and adults with disabilities.
Essential Functions
- Provides complex telephone assessment, face to face interviews, linkage to services, email responses, and correspondence following all Senior Helpline and Department policy and procedures utilizing AIRS Information and Referral standards and taxonomy procedures.
- Logs all transactions utilizing the client tracking system at time of the call or transaction.
- Receives reports of alleged abuse of older adults and adults with disabilities living in the community. Completes intake and determines priority, severity, and danger.
- Identifies and utilizes resources to provide up-to-date information for program options and eligibilities at time of a call.
- Participates in agency and Senior HelpLine training.
- Provides updates to network agencies and providers as requested.
- Attends outreach events to educate seniors and caregivers on available services and programs. Travels in the performance of duties.
- Performs other duties as required which are reasonably within the scope of the duties enumerated above.
Minimum Qualificationss
- Requires knowledge skill and mental development equivalent to completion of four years of college preferably with coursework in business or public administration.
- Requires one year of responsible administrative experience in a public or business organization or completion of an agency approved professional management training program.
- Requires the ability to speak and write Spanish at the colloquial level.
Preferred Qualifications
- Prefers one year of responsible administrative experience in a statewide call center handling human service-related programs, services, or casework.
- Prefers one year of experience demonstrating strong proficiency in MS Office Suite or similar software.
- Prefers one year of experience demonstrating the ability to exercise judgment and discretion in developing, implementing, and interpreting departmental policies and procedures.
Conditions of Employment
- Requires ability to pass a criminal background check.
- Requires ability to travel within the state.
- Requires AIRS certification for Referral Assistance Services within the employee's probationary period or within the first six months of being hired within this position.
Work Hours: 8:30am - 5:00pm Monday-Friday
Work Location: One Natural Resources Way, Springfield, IL 62702-1813
Agency Contact: Nick Gilmore
Email: aging.hr.assist@illinois.gov
Phone #: 217-900-0013
Posting Group: Social Services
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield