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Application Service Desk Technician (UMP) / Information Services Specialist I Option A

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  May 20, 2025
Location: 

Springfield, IL, US, 62701

Job Requisition ID:  47409

Job Requisition ID: 47409
Posting Date: 05/21/2025

Closing Date: 06/04/2025
​Agency: Department of Innovation and Technology
Class Title: INFORMATION SERV SPECIALIST I - 21161 
Skill Option: Applicaton Services - Information Technology - UMP Certificate 
Bilingual Option: None
Salary: Anticipated starting salary (Effective 7/1/25) $5,637/month; Full Range $5,637 - $8,026/month
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code: None

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

PROOF OF EDUCATIONAL COURSEWORK IS REQUIRED. ACCEPTABLE PROOF OF COURSEWORK INCLUDES UNOFFICIAL TRANSCRIPTS, COPIES OF OFFICIAL TRANSCRIPTS, ACCOUNT RECORDS (INCLUDING SCREENSHOTS) OF ACADEMIC COURSEWORK, AND ANY SIMILAR DOCUMENTS CREATED BY AN ACADEMIC INSTITUTION.  Answer all questions thoroughly- Do not state ‘See Resume’ on application questions.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Application Service Desk Technician performing basic technical computer application assistance for end users in accordance with defined policies and procedures. In this role you will troubleshoot to determine the cause of basic software and/or hardware issues, providing problem resolution in an efficient, effective manner. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:
•    Competitive Group Insurance benefits including health, life, dental and vision plans
•    Flexible work schedules (when available and dependent upon position)
•    10 -25 days of paid vacation time annually (10 days for first year of state employment)
•    12 days of paid sick time annually which carryover year to year
•    3 paid personal business days per year
•    13-14 paid holidays per year dependent on election years
•    12 weeks of paid maternity/paternity leave
•    Pension plan through the State Employees Retirement System
•    Deferred Compensation Program – voluntary supplemental retirement plan
•    Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
•    Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
 

Essential Functions

  • Under immediate supervision, serves as an Application Service Desk Technician for the Department of Innovation & Technology (DoIT), supporting the Department of Children and Family Services (DCFS), performing basic technical computer application assistance for end users in accordance with defined policies and procedures.
  • Responds to calls for assistance with diagnosing and resolving problematic issues in a prompt and professional manner.
  • Utilizes the Service Desk System to record, track, and update the status of all problems, requests, and resolutions.
  • As assigned, provides assistance in the installation and support of microcomputer hardware, workstations, and software at various locations.
  • Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. 
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill and mental development equivalent to completion of two (2) years of college with course work in computer science, application services, or directly related fields.

              OR

  • Requires satisfactory completion of an agency sponsored training program.

Preferred Qualifications (In Order of Significance)

  • Elementary knowledge of troubleshooting to determine the cause of basic software or hardware issues.
  • Elementary knowledge of assisting clients with diagnosing and resolving problematic issues in a prompt and professional manner via phone, email, or ticketing systems.
  • Elementary knowledge of service desk operations, including processes for documenting, escalating, and resolving technical support tickets. 
  • Elementary knowledge of a service desk ticketing software and asset management systems.
  • Elementary knowledge of basic computer applications including email, web browsers, word processing, and spreadsheet software.
     

Conditions of Employment

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with State of Illinois.
  • Requires the ability to pass a position specific, agency required background check.
  • Requires self-disclosure of criminal history.
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc. 
  • Requires the ability to lift and carry objects weighing up to 20 pounds. This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
  • Requires the ability to travel in performance of duties.
  • Requires the ability to work outside of normal hours to meet deadlines.
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description.
     

Work Hours: Monday - Friday 8:30am-5:00pm CST 
Work Location: 1 N Old State Capitol Plz Springfield, IL 62701-1323  
Agency Contact: Lois Green
Email: lois.d.green@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics

 

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles.  To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

 

APPLICATION INSTRUCTIONS

 

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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