Behavioral Health Compliance & Client Relations Manager (SPSA, Opt 1)
Springfield, IL, US, 62704
Job Requisition ID: 50069
Start Date: 9/22/25
Closing Date: 10/06/2025
Agency: Department of Healthcare and Family Services
Class Title: SENIOR PUBLIC SERVICE ADMINISTR - 40070
BPIS: 09484
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated starting salary range $10500-$12500/based on experience
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position overview:
The Department of Healthcare and Family Services is seeking to hire a highly motivated, qualified individual in the Bureau of Behavioral Health to serve as the Behavioral Health Compliance and Client Relations Manager. This Bureau leads policy development for behavioral health care (mental health and substance use) in the Medicaid and related programs.
This position plans, develops and manages the federal and state compliance and client relations section; implements policies and procedures to ensure compliance with federal and state guidelines, develops long range plans for the programs, confers with legislators, supervises a large staff and serves as agency spokesperson. The ideal candidate will demonstrate their dedication to teamwork, the ability to work in a fast-paced, ever-changing environment, a strong supervisory background including experience managing a large staff, managing large scale operations, and the desire to promote and provide quality services on behalf of the State of Illinois.
HFS values employees with different backgrounds, life experiences, and talents.
Employees receive a robust benefit package including:
- Monday-Friday work schedule
- Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
- Health, Life, Vision, and Dental Insurance
- Pension Plan
- Paid Parental Leave
- Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
- Employees earn (12) paid Sick Days annually.
- New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
- Employees earn (3) paid Personal Days annually.
- (13-14) paid holidays annually (based on start date)
If you are seeking a new opportunity, and this position appeals to you, please apply today!
At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.
HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.
Essential Functions
- Subject to management approval, serves as Behavioral Health Compliance & Client Relations Manager by planning, developing, and managing the Fed/State Compliance & Client Relations Section
- Interprets and explains policies and procedures relative to the development and revisions of policy Fed/State Compliance and Client Relations
- Directs, interprets, and oversees the compliance activities within the bureau
- Serves as full line supervisor
- Serves as Agency and Division spokesperson
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years of college
- Requires prior experience equivalent to four (4) years of progressively responsible administrative work experience in a business or public organization in the behavioral health medical services field including but not limited to behavioral health benefits and initiatives
Preferred Qualifications
- Minimum of two (2) years of professional experience with state and federal regulations affecting behavioral health services, including children and adults, in community and institutional settings of care
- Minimum of two (2) years of professional experience managing programs that include behavioral health policies
- Minimum of two (2) years of professional experience developing and revising contracts for behavioral health services
- Minimum of two (2) years of professional experience managing and facilitating the implementation of behavioral health services
- Minimum of two (2) years of professional experience implementing, recommending, and refining medical funding policies and procedures
- Minimum of two (2) years of professional experience acting as spokesperson and subject matter expert for behavioral health care programs addressing internal and external stakeholders such as Boards of Directors, elected officials and General Assembly
- Minimum of two (2) years of supervisory experience
- Prefers an Advanced degree, preferably in psychology, social work, or relevant field
Conditions of Employment
- Requires the ability to pass background check and self-disclosure of criminal history
- Requires the ability to utilize and maintain state issued equipment such as a laptop
- Requires the ability to travel in the performance of duties, with overnight stays as appropriate
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary
of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description
Work Hours: Monday - Friday 8:30 a.m - 5:00 p.m
Work Location: 201 South Grand Ave E Springfield, IL 62704-3803
Email: HFS.DMPApps@illinois.gov
Posting Group: Leadership & Management
Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Healthcare and Family Services’s discretion.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield