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Business Analyst (Management Operations Analyst II/Personal Services Contract)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Sep 21, 2022

Springfield, IL, US, 62703-2925

Job Requisition ID:  18279

Agency:  Department of Human Services 

Posting ID: 10-23-065-18279

Opening Date: 09/22/2022
Closing Date/Time:  10/20/2022 
Salary:  Anticipated Salary: $21.63 - $50.40 per hour 
Job Type:  Hourly Intermittent 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  Personal Services Contract



Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.  You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Position Overview

Proven Business Analysis (BA) skills are necessary to quickly learn then guide IDHS to a safe and successful business implementation involving a detailed understanding of two "systems" if you will, first:  The grant-making operations of various grant programs that exist within IDHS, including partial automation of those programs; and second:  The cloud-based software product AmpliFund (AF) that is being implemented state-wide to automate much of the IDHS grant-making operations, including replacement of currently existing automation (CSA system).  BA must communicate effectively about these systems to assist IDHS to implement the software optimally in order to improve the IDHS grant-making operations: efficiency, productivity, accuracy and most importantly, to improve the experiences of IDHS Applicants, Grantees and Recipients of IDHS services.

Job Responsibilities

 1. Learn about IDHS requirements (the "REQs") and AmpliFund software (AF); represent IDHS in Design review sessions with vendor; provide design recommendations based on Agency priorities; manage all REQs and decisions regarding modifications and implementation plans; monitor for risk of lack of fit to the REQs. Independently analyze IDHS business processes in relation to the need to design/implement solutions and test those solutions as end-to-end processes; make written recommendations for the approval or modification / improvement of business processes as they are implemented into AF. Collaborate with IDHS Leadership and Vendor to ensure IDHS REQs are tested thoroughly with major focus on IDHS end-to-end processes; take ownership and escalate any priority-1 REQs that fail testing. This includes collaboration and negotiation with Vendor to achieve the most optimal testing outcomes that result in concise and efficiently designed processes that enable the sharing of important data throughout the entire grantmaking process, thus resulting in reduction of redundant data entry. 

2. Manage the entire process of "program configuration" for IDHS, leading Divisions / program areas while collaborating with IDHS PM and Vendor to establish detailed plans, including  step-by-step expectations that follow a pre-planned schedule.  Manage signoff of configurations and resource allocations per the schedule.

3. Analyze actual outcomes versus expected outcomes to identify any issues with testing of business requirements; provide feedback to business team and Vendor; document various aspects of the AF software; provide feedback to managers on end-user experience and recommend improvements or revisions; provide vital information to business process and training teams regarding implementation; prepare and maintains reports related to progress on various requirements. Take ownership of requirements' test outcomes that are not acceptable to IDHS, driving each item to the best possible solution for IDHS - in collaboration with PM and Vendor.

4. Attend various meetings: To formulate / finalize requirements and improve upon designs; To identify priority areas for business process improvement; To standardize quality assurance methods and techniques; To discuss issues and successes of job duties.  Meets regularly with Business Process, Development and Training teams.

5. Reviews and understands policy and rule changes impacting service delivery; confirms business alignment of the AF software between technology and end-user; participates in draft policy review and provides written comments. Meets regularly with Business Process and Training teams to identify issues and coordinate necessary changes to training plans or business processes.

Minimum Qualifications

 1. Requires Bachelor's degree from a recognized university or equivalent education and experience.

 2. Requires at least two (2) years' working experience including Business Analysis OR grantmaking at State of Illinois according to the Grant Accountability and Transparency Act (GATA) OR AmpliFund software (e.g. one of the three required).  

Conditions of Employment

 1. Requires ability to document business requirements, fully utilizing the English language, in a manner that is concise yet thorough and is understandable by all involved parties.

 2. Requires ability to understand design artifacts of varying levels of complexity, then utilize those artifacts to visualize and document solution outcome options.

 3. Requires ability to present ideas and concepts verbally and visually in a concise and understandable manner leading to audience understanding and engagement.

 4.  Requires ability to maintain clear and thorough documentation of many varied topics and subject matter.

Work Hours:  Mon - Fri, 8:30am - 4:30pm 
Work Location: 600 E Iles Park Pl Springfield, IL 62703-2925 

Office of Contract Administration

Chief Accountability Officer GATA Unit
Agency Contact:
Job Family: Facility/Fleet Management; Social Services 



About the Agency:

Illinois Department of Human Services serves families in need all across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: