Cashier/Payment Center Technician I (ACCOUNT TECHNICIAN I) UMP

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Cashier/Payment Center Technician I (Account Technician I) for our Document Control & Deposit (DCD) Division located in Springfield IL. This position is responsible for performing cashiering functions and providing customer service to taxpayers with regard to tax filing procedures, payment transactions, sale of various commodity items, and issuing receipts. If you are proficient in clerical bookkeeping, possess excellent customer service skills, and are comfortable using a personal computer, then we want you!  Don’t let this opportunity pass you by. Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, performs specialized cashiering tasks within the Springfield Payment Center, focusing on immediate customer service.
• Processes and/or allocates tax documents and remittances.
• Assists section supervisor in overall operation of section including matters pertaining to scheduling deadlines.
• Keeps a current and accurate inventory of supplies on hand, ordering supplies when needed to keep the area stocked.
• Utilizes a personal computer in accordance with established Illinois Department of Revenue (IDOR) and Division procedures.
• Attends and participates in section staff meetings to learn of new or revised processing procedures.
• Assigned to different work areas within the Program Area on a limited basis, either to address production backlogs, meet priority deadlines, or adapt to the introduction of new legislation or programs.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two years of college and completion of an approved training course -OR- three years of related clerical bookkeeping experience.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Preferred Qualifications

• Two (2) years of experience applying accounting methods and techniques.
• Two (2) years of experience working in a customer service field which involves cashiering functions.
• Two (2) years of experience balancing and reconciling accounts.
• One (1) year of experience reviewing basic tax documentation for accuracy and completeness.
• Two (2) years of experience performing quality review to detect errors in production output.
• Intermediate proficiency with Microsoft Excel or similar spreadsheet software.

Conditions of Employment

1. Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
2. Requires ability to push and pull a cart to deliver tubs to other work areas.
3. Requires the ability to lift and move tubs of work above shoulder level to place on or remove from shelves.
4. Requires the ability to sit or stand for prolonged periods of time.
5. This position is considered heavy work as defined by the U.S. Department of Labor (20 CFR 404.1567(d)). Heavy work involves lifting no more than 100 pounds at a time with frequent lifting or carrying of objects weighing up to 50 pounds.
6. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
7. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.