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Central Division Supervisor (PSA Opt 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 16, 2022

Springfield, IL, US, 62704-2617

Job Requisition ID:  16050

Agency Department of Veterans' Affairs


Public Service Administrator Opt 1

Central Division Supervisor

Posting Identification Number 34-115-25-17 16050


Posting Date: 6/16/22

Closing Date: 07/01/2022 
Salary:  $5,326 - $7,964 monthly 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 


This is a merit compensation position.



This is a new procedure--CMS100 or CMS100B applications do NOT apply to this position.

 This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.


Please attach a highly DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.


All job postings may be subject to passing more than one screening and a achieving a minimum score.

Job Responsibilities


Under administrative direction, this position is responsible as the Division Supervisor for the efficient operation of the Central Veterans' Service Office Division. Public relations and communications are significant responsibilities of this position; this position represents the Governor and/or Director as; required or assigned.


1. Supervises staff, assigns work; approves time off, provides guidance and training. Gives oral and written reprimands; effectively recommends discipline greater than written reprimands as well as grievance resolutions; completes and signs performance evaluations. Establishes annual goals and objectives, counsels staff on problems with productivity, quality of work: and conduct; determines staffing needs to achieve program objectives: Reviews activity reports provided by each office within the division.

2. Directs the operation of the Veterans' Service Officers engaged in assisting veterans, their spouses and dependents and survivors in obtaining any federal, state, or local benefits for which they are· eligible.  Visits Veterans' Service Offices assigned to the Central division to evaluate operations and make changes as needed or mandated; establish procedures to implement new programs. Interprets and advises on direction and changes to existing programs and. schedules training \with the United States Veterans' Administration and state agencies as required.

3. Develops goals and objectives as a part of the overall direction for the Department's mission statement; analyzes division operations for efficiency; develops workflow, time requirements for programs e.g. maximizing federal Veterans' Administration benefits. Meets with officials of numerous, other human services agencies as part of an interagency referral system to assure all veterans receive benefits for which they are eligible.


4. Represents the Governor and/or Director at veteran related activities conducted in ·the public forum, when requested, addresses the media on Department of veterans' issues

5. Meets with the Director and Assistant Director, as a member of the Policy Committee, to address issues, concerns and problems concerning benefits and operations. Prepares position papers on needs for policy, program, or operational changes. Evaluates services being, provided in relation to resources available; advises on resource identifying needs for additional resources, service deficiencies, internal control requirements, in operations other issues and concerns.

6. Reviews complex veterans' claims for benefits that are being adjudicated in administrative proceedings before the United States Veterans' Administration; provides advice and consultation to the veteran's representative; provides guidance to admission process into the Illinois Veterans' Homes statewide.

7. Works with community, local and state government groups to provide advice and consultation on developing or ongoing operations of service delivery systems for veterans.

8. Accountable for state property within assigned division/section as determined by department's property control policy. Maintain inventory control, complete all required forms for property control monitors documentation to ensure completion of annual inventory.

9. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications


  • Requires knowledge, skill, and mental development equivalent to completion of four years of college with coursework in business or public administration.
  • Requires prior experience equivalent to three years of progressively responsible administrative experience in a public or business organization and extensive knowledge of Agency policy and procedures.
  • Requires honorable discharge from service in the Armed Services of the United States.


Knowledge, Skills & Abilities


  • Requires extensive knowledge of benefits available to veterans and their dependents and the federal and state laws and regulations governing their administration.
  • Requires ability to supervise and coordinate the efforts of a geographically dispersed staff.

Conditions of Employment

1. Requires ability to travel.

2. Requires a valid and current driver's license.

3. Requires ability to pass a background check.

4. Requires use of agency-supplied material/equipment (i.e. cellphone, computer equipment, etc.).

5. Requires ability to work at various times outside of normal office hours to meet deadlines.

6. Requires ability to work overtime.

Work Hours:  M-F 8:00-4:30 
Work Location: 833 S Spring St Springfield, IL 62704-2617 
Agency Contact: 
Job Function: Administration/Management