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Central Overpayment Unit Manager (PSA Opt 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Sep 13, 2022

Springfield, IL, US, 62703-2925

Job Requisition ID:  18498

Agency:  Department of Human Services 

Posting ID: 10-07-18498

Opening Date: 09/14/22
Closing Date/Time:  09/27/2022 
Salary:  Anticipated Salary: $4,885 - $8,731 per month. 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  Gubernatorial Exclusion 063 




Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) before any offer can be extended.  You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.

Position Overview

The Office of Fiscal Services is seeking to hire a well-organized, energetic and detail-oriented manager to join our team in the Bureau of Collections, to serve as the Central Overpayment Unit Manager.  This position will analyze and evaluate unit activities for establishment of overpayment claims, initiate recommendations to management regarding improved methods and techniques for processing claims, and accurately determine claim amounts in offices throughout the State.  Become a member of this dynamic and team-oriented environment!

Job Responsibilities

1. Serves as the Central Overpayment Unit Manager. 

2. Directs operations of the Account Support and Central C Code Unit.

3. Serves as full-line supervisor. 

4. Develops, plans, organizes, and implements projects to increase quality and quantity of overpayment claims established by field consultants and to resolve problems of automatically established claims.  

5. Reviews Federal regulations and State statutes.

6. Develops and maintains cooperative working relationships among Units and Local Offices, Attorney General’s, and State’s Attorney offices.  

7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.  

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with course work in business or public administration. 
  2. Requires three (3) years progressively responsible administrative experience in a public or private organization.  

Preferred Qualifications (in priority order)

  1. Four (4) years of professional experience utilizing the rules and regulations of collection activity within a public or private organization.
  2. Three (3) years of professional experience working with federal and state statutes, rules and regulations governing designated public assistance programs such as Supplemental Nutrition Assistance Program (SNAP) Education, SNAP Outreach, Temporary Assistant for Needy Families (TANF) and Aid to the Aged Blind and Disabled (AABD).  
  3. Four (4) years of professional experience communicating in oral and written form with internal and external stakeholders ensuring detailed and critical analysis of work performed.
  4. Two (2) years of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.
  5. Two (2) years of professional experience interpreting departmental policies and procedures that affect the collection of debt owed within a private or public organization.
  6. Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.

Work Hours:  Mon - Fri, 8:30am - 5:00pm 
Work Location: 600 E Ash St Springfield, IL 62703-2925 

Office of Fiscal Services

Bureau of Collections

Central Overpayment
Agency Contact:
Job Function: Administration/Management; Fiscal/Finance/Business 


About the Agency

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.


As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
  • 10 Weeks Paid Maternity/Paternity Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: