Central Overpayment Unit Manager
Springfield, IL, US, 62703
Job Requisition ID: 59787
Opening Date: 11/09/2026
Closing Date: 11/23/2026
Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated Salary: $9,729 - $11,729 per month ($116,748 - $140,748 per year)
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 600 E Ash St, Springfield, Illinois, 62703
Office of Fiscal Services
Bureau of Collections
Central Overpayment
Work County: Sangamon
Agency Contact: DHS.HiringUnit@Illinois.gov
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Office of Fiscal Services is seeking to hire a well-organized, energetic and detail-oriented manager to join our team in the Bureau of Collections, to serve as the Central Overpayment Unit Manager. This position will analyze and evaluate unit activities for establishment of overpayment claims, initiate recommendations to management regarding improved methods and techniques for processing claims, and accurately determine claim amounts in offices throughout the State. Become a member of this dynamic and team-oriented environment.
Essential Functions
- Serves as the Central Overpayment Unit Manager.
- Directs operations of the Account Support and Central C Code Unit.
- Serves as full-line supervisor.
- Develops, plans, organizes, and implements projects to increase quality and quantity of overpayment claims established by field consultants and to resolve problems of automatically established claims.
- Reviews Federal regulations and State statutes.
- Develops and maintains cooperative working relationships among Units and Local Offices, Attorney General’s, and State’s Attorney offices.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with course work in business or public administration.
- Requires three (3) years progressively responsible administrative experience in Grant and Supplemental Nutrition Assistance Program, overpayment claims for a public or private organization.
Preferred Qualifications
- Four (4) years of professional experience utilizing the rules and regulations for the processing of overpayments and for collection activities within a public or private organization.
- Three (3) years of professional experience working with federal and state statutes, rules and regulations governing designated public assistance programs such as Supplemental Nutrition Assistance Program (SNAP) Education, SNAP Outreach, Temporary Assistant for Needy Families (TANF) and Aid to the Aged Blind and Disabled (AABD).
- Four (4) years of professional experience communicating with other offices regarding overpayments, hearing decisions and quality control reviews.
- Three (3) years of professional experience interpreting departmental policies and procedures that affect the collection of debt owed within a private or public organization.
- Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
About the Agency
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.
As a State of Illinois employee, you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
APPLICATION INSTRUCTIONS
If you have questions about how to apply, please see the following resources:
State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application.
Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com – click Application Resources in the footer of every page of the website.
Use the “Apply” button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.
State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal.
Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield