Share this Job

Central Processing Bureau Manager (SPSA, Opt. 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 24, 2023

Springfield, IL, US, 62702-5145

Job Requisition ID:  23241

Agency: Department of Revenue

Closing Date/Time: 02/15/2023

Salary: $6,667-$8,750/month ($80,000-$105,000/year)

Job Type: Salaried Full Time

County: Sangamon

Number of Vacancies: 1

Plan/BU: Term Appointment Gubernatorial (Management Bill) 000


Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Revenue must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.


The Illinois Department of Revenue (IDOR) is seeking to hire a Manager for its Central Processing Bureau (CPB).  CPB is one of two bureaus that make up IDOR’s Account Processing Administration (APA).  APA is responsible for processing more than 80 different state and local taxes, and staff within CPB work to correct taxpayer errors, resolve problems found on original returns, initiate notices to taxpayers, verify and process amended returns, process responses received from taxpayers regarding error notices and billings, and provide taxpayer assistance to taxpayers who have questions/concerns regarding their return/account.  The Manager of CPB would oversee four divisions that employ approximately 240 employees in total.  The ideal candidate for this position has a thorough knowledge of Illinois tax laws, rules, and regulations; has extensive experience supervising staff; and is able to develop and implement new and revised methods and procedures.  The right person for this position will possess excellent communication skills and have the ability to develop and maintain cooperative working relationships with employees and stakeholders of varied backgrounds.


The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Job Responsibilities

  1. Subject to management approval, performs highly responsible executive management functions as Manager of the Central Processing Bureau (CPB).
  2. Conducts or participates in management staff meetings.
  3. Develops and recommends operating policies and procedures for the divisions of CPB.
  4. Coordinates and directs activities of the various functions for purposes of program planning and development and fiscal control.
  5. Reviews operations and activities of the various functions and develops internal standards for evaluating performance and assists with Internal Audit Office’s effectiveness of operations.
  6. Establishes and maintains effective liaison with other IDOR managers, State and Federal agencies, the public, professional and lay groups and IDOR employees to provide information relative to Bureau’s operations.
  7. Serves as a full line supervisor.
  8. Manages a system that monitors the Bureau’s public relation function, to ensure IDOR integrity, such as monitoring of priority account inquiries originating from Legislators, IDOR Director, Governor’s Office, news media representatives, requests from taxpayers for explanation of tax assessments, penalties and adjustments, request for information and assistance on specific issues, complaints of apparently erroneous refunds, bill of assessments, etc.
  9. Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four years of college with courses in business or public administration.
  2. Requires prior experience equivalent to four years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications

  1. Four (4) years of experience working with Illinois tax laws, rules, and regulations.
  2. Four (4) years of experience in the development, implementation, and maintenance of a program, including the development of long-term goals and objectives and directing activities and operations.
  3. Four (4) years of experience managing staff (i.e., supervising subordinate managers, setting and monitoring operating goals, coordinating hiring and personnel issues, and ensuring that adequate resources are available in order for staff to accomplish operational objectives).
  4. Four (4) years of experience speaking to various groups to convey policy and procedures in a manner easily understood by diverse audiences.
  5. Four (4) years of experience developing, installing, and evaluating new and revised methods, procedures, and performance standards.
  6. Three (3) years of experience estimating and budgeting for future needs and cost of personnel, space, equipment, supplies, and services.

Conditions of Employment

  1. Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
  2. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
  3. Requires the ability to travel.
  4. Requires the ability to work outside of designated office hours and overtime.

Work Hours: 8:00am-4:30pm, Monday-Friday

Work Location: 101 W Jefferson St Springfield, IL 62702-5145

Agency Contact:
Job Family: Administration/Management


The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.


Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.


Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Revenue’s discretion.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: