Central Registration Division Manager (SENIOR PUBLIC SERVICE ADMINISTRATOR OPT. 1)
Springfield, IL, US, 62702
Job Requisition ID: 48476
Closing Date: 07/28/2025
Agency: Department of Revenue
Class Title: SENIOR PUBLIC SERVICE ADMINISTR - 40070
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: $9,174-$9,962/mo.; ($110,088-$119,544/yr.)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Gubernatorial (Management Bill)
****A RESUME IS REQUIRED FOR THIS JOB POSTING****
Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Revenue must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Central Registration Division Manager (Senior Public Service Administrator option 1) for our Central Registration Division located in Springfield, IL. This position is responsible for a high-profile division providing assistance to business taxpayers, their designees, professional accounting firms and local officials on business registration applications for licenses, and/or renewal of licenses for bingo and charitable games, and maintenance of a consolidated database for various taxes administered. This position oversees the operations of the 2 sections, the phone unit/account maintenance and the bingo unit/account maintenance as well as coordinating state-wide registration functions in the district offices. The ideal candidate has supervisory experience; the ability to manage a major agency division; has strong analytical and oral/written communication skills; experience working with Illinois Tax laws, forms and tax returns; and experience managing a call center. If you have these skills, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!
The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, twelve holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).
Essential Functions
- Under administrative direction, serves as manager of the Central Registration Division to plan, direct, administer and review the activities of staff engaged in the various phases of taxpayer registration, processing of applications for licenses and/or renewal of licenses for bingo and charitable games, and maintenance of a consolidated database for various taxes administered by the Illinois Department of Revenue (IDOR).
- Coordinates the operations of the Division, on a statewide basis, with other areas of IDOR and other State agencies.
- Makes policy and procedural recommendations working closely with the information technology staff to ensure smooth coordination of all system aspects.
- Reviews and evaluates Division operations on a regular basis.
- As designated by the Director or the Program Administrator, serves on various state-wide boards, councils and committees as a technical expert on MyTax and GenTax registration issues and acts as lead on assigned projects.
- Participates in staff meetings.
- Serves as a full line supervisor.
- Works closely with Section Managers, Bureau Manager and the Program Administrator in consolidating summaries and reports with supportive documentation and recommendations relative to actions prior to final submission to the Program Administrator.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to four years of college, preferably with coursework in business administration or related field.
- Requires prior experience equivalent to four years of progressively responsible administrative experience in a public or business organization.
Preferred Qualifications
- Four (4) years of experience in a tax processing administration.
- Three (3) years of experience overseeing the implementation of legislative changes affecting business registration applications and/or Charitable Games license renewals.
- Three (3) years of experience working with current state and federal tax laws, rules and regulations in a professional position.
- Two (2) years of experience working with computer systems and/or applications as related to the processing of tax information such as GenTax, MyTax Illinois, or similar tax processing software.
- Five (5) years of experience supervising staff or working with staff utilization and employee motivation.
- Three (3) years of experience managing a call center.
- Two (2) years of experience developing and presenting training materials in writing, verbally and through software and video presentations.
- Two (2) years of experience filing business registration applications and/or Charitable Games license renewals.
- Two (2) years of experience writing procedures or manuals.
- Advanced proficiency in Microsoft Excel or similar spreadsheet software.
Conditions of Employment
- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.
- Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday - Friday; 8:30am - 5:00pm
Work Location: 101 W Jefferson St, Springfield, Illinois, 62702
Agency Contact: Brent Stice
Email: Brent.Stice@illinois.gov
Posting Group: Leadership & Management
Agency Statement
The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.
IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.
Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.
Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Revenue’s discretion.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield