Collections Call Center Supervisor (PUBLIC SERVICE ADMINISTRATOR OPT 2)

Essential Functions

• Under administrative direction, plans, manages and directs the activities of the staff reporting to the Springfield Collection Enforcement Division within the Illinois Department of Revenue (IDOR).
• Serves as full line supervisor.
• Approves various courses of action including jeopardy and penalty assessments.
• Regulates the training, maintenance, operation and quality control of an enforcement program and the specific software that controls its operation.
• Accesses delinquent taxpayer cases, reviews and analyzes online information to determine the nature of the delinquencies and/or assessments utilizing the IDOR's Tax Systems.
• Confers by telephone, correspondence and/or in person, with taxpayers, their representative and/or others to make demand for payment or filing of missing returns.
• Appears at Administrative Hearings, State Circuit Court and/or Federal Court to act as an expert IDOR witness in enforcement laws.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to four years of college, preferably with coursework in finance or accounting.
• Requires prior experience equivalent to three years of progressively responsible administrative experience working in a tax related field (e.g., accounting, collections, finance, etc.).

Preferred Qualifications

• Four (4) years of experience supervising staff and planning day to day operations of a work unit.
• Four (4) years of experience using tax processing software systems (GenTax, MyTax Illinois, MyLocalTax, or similar tax processing systems) in a professional capacity.
• Four (4) years of experience working with taxpayers to resolve delinquent tax compliance and the collection of past due debt.
• Advanced proficiency in Microsoft Excel or similar spreadsheet software.
• Four (4) years of experience working with tax laws, rules and regulations in a professional capacity.
• Four (4) years of experience providing training or formal technical assistance as a tax or collections professional.
• Bachelor’s degree or higher level of education.
• Two (2) years of experience working in a call-center work environment.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.