Collections Compliance Supervisor (PUBLIC SERVICE ADMINISTRATOR)
Springfield, IL, US, 62702
Position Title: Public Service Administrator, Option 2
Agency: Department of Revenue
Closing Date/Time: 11/04/2024
Salary: $7,966 - $8,750/Monthly ($95,592 - $105,000/Annually)
Job Type: Salaried
County: Sangamon
Number of Vacancies: 1
Plan/BU: GB-062
****A RESUME IS REQUIRED FOR THIS JOB POSTING****
Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your
application. Please note that the Department of Revenue must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.
The Illinois Department of Revenue (IDOR) is seeking an energetic and detail-oriented Collections Compliance Supervisor. The Collections Program Area is a highly productive team of professionals dedicated to carrying out the mission of IDOR by increasing voluntary compliance. Through our presence we are committed to enforcing tax laws and helping taxpayers resolve tax delinquencies in a firm, fair, and consistent manner. This position manages staff and is responsible for making certain the needs of the Department are met through voluntary compliance via the pursuit of non-filed returns or assessed debt in an efficient and professional manner. If you’re ready to take on this challenge, you owe it to yourself to grow your career with the Illinois Department of Revenue Collections team!
The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, twelve holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).
Essential Functions
- Under administrative direction, plans, manages and directs the activities of the staff reporting to the Springfield Collection Enforcement Division within the Illinois Department of Revenue (IDOR).
- Serves as a full line supervisor.
- Approves various courses of action including jeopardy and penalty assessments.
- Regulates the training, maintenance, operation and quality control of an enforcement program and the specific software that controls its operation.
- Accesses delinquent taxpayer cases, reviews and analyzes online information to determine the nature of the delinquencies and/or assessments utilizing IDOR's Tax Systems.
- Confers by telephone, correspondence and/or in person, with taxpayers, their representative and/or others to make demand for payment or filing of missing returns.
- Appears at Administrative Hearings, State Circuit Court and/or Federal Court to act as an expert IDOR witness in enforcement laws.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to four (4) years of college with coursework in finance or accounting.
- Requires prior experience equivalent to three years of progressively responsible administrative experience working in a tax related field (e.g., accounting, collections, finance, etc.).
Preferred Qualifications
- Four (4) years of experience supervising staff and planning day to day operations of a work unit.
- Four (4) years of experience using tax processing software systems (GenTax, MyTax Illinois, MyLocalTax, or similar tax processing systems) in a professional capacity.
- Four (4) years of experience in delinquent tax compliance and the collection of past due debt.
- Advanced proficiency in Microsoft Excel or similar spreadsheet software.
- Four (4) years of experience working with tax laws, rules and regulations in a professional capacity.
- Four (4) years of experience providing training or formal technical assistance as a tax or collections professional.
- Bachelor’s degree or higher level of education.
Conditions of Employment
- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
- Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This requires the ability to work evenings and weekends.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday-Friday 8:00am - 4:30pm
Work Location: 101 W Jefferson St, Springfield, Illinois, 62702
Agency Contact: Millicent Atkins
Email: REV.PostingQuestions@illinois.gov
Phone #: 217-524-5626
Posting Group: Leadership & Management
Agency Statement
The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.
IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.
Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield