Collections Tax Specialist I (REVENUE TAX SPECIALIST I)

Position Overview

The Illinois Department of Revenue is seeking to hire highly motivated Revenue Tax Specialists for the Springfield Collection Enforcement Division.  We seek individuals who can multi-task, demonstrate exemplary organizational and communication skills to assist and help taxpayers resolve tax delinquencies.  The positions will receive supervised instruction and on-the-job training in the performance of all phases of the manual and automated collection processes, account adjustment and billings, taxpayer registration, and taxpayer information.  The positions will complete assignments of increasing difficulty for the purpose of gaining experience and developing skills to collect delinquent tax liabilities and returns, interpret tax laws, assist taxpayers by telephone and in person, adjust accounts, register taxpayers, compute penalty and interest, complete assignments, and other routine and recurring functions relative to tax collecting and processing work assignments.  If you’re ready to take on this challenge, you owe it to yourself to grow your career with the Illinois Department of Revenue Collections team!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, confers by telephone, correspondence and/or in person with taxpayers and/or their representatives to make demand for payment or filing of missing returns and/or debt.
• Receives, reviews and analyzes routine in-state and out-of-state accounts assigned by the tax system, referred from other enforcement programs or other state agencies, involving the various taxes administered by the Illinois Department of Revenue (IDOR), to determine the most appropriate collection action to secure delinquent tax returns, taxpayer compliance and taxpayer debt in a cost-efficient manner, e.g., bank levy, wage levy, license revocations, etc.
• Utilizes GenTax, or other PC systems, to access delinquent taxpayer cases while conferring by telephone, correspondence, and/or in person.
• Prepares and prints remittance processing documents, when appropriate, and directs the liability to the proper account period.
• Recommends various courses of action to taxpayers, higher level staff, and managers in order to resolve collection cases.
• Serves as a member of a project team, performing a segment of studies during the development and testing of new procedures and/or automated systems.
• Confers with supervisor relative to new or revisions in tax laws and other regulatory material.
• Compiles and prepares a variety of weekly, monthly and special management reports of work processed and pending.
• As part of an on-the-job learning process, assists in processing the more difficult/complex tax account cases.
• Performs other duties as required or assignment which are reasonable within the scope of duties numerated above.

Minimum Qualifications

• Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

Conditions of Employment

1. Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
2. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
3. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
4. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.