Collections Tax Specialist Trainee (REVENUE TAX SPECIALIST TRAINEE) UMP

Position Overview

The Illinois Department of Revenue is seeking to hire highly motivated Revenue Tax Specialists for the Springfield Collection Enforcement Division.  We seek individuals who can multi-task, demonstrate exemplary organizational and communication skills to assist and help taxpayers resolve tax delinquencies.  The positions will receive supervised instruction and on-the-job training in the performance of all phases of the manual and automated collection processes, account adjustment and billings, taxpayer registration, and taxpayer information for a period of 12 months as a Revenue Tax Specialist Trainee.  The positions will complete assignments of increasing difficulty for the purpose of gaining experience and developing skills to collect delinquent tax liabilities and returns, interpret tax laws, assist taxpayers by telephone and in person, adjust accounts, register taxpayers, compute penalty and interest, complete assignments, and other routine and recurring functions relative to tax collecting and processing work assignments.  If you’re ready to take on this challenge, you owe it to yourself to grow your career with the Illinois Department of Revenue Collections team!   

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under immediate supervision, receives six to twelve months of closely supervised instruction and on-the-job training, accepting and completing assignments of increasing difficulty for the purpose of gaining experience and developing skills that allow the trainee to collect delinquent tax liabilities and returns, interprets tax laws, assist taxpayers by telephone, correspondence, or in person, adjust accounts, register taxpayers, compute penalty and interest, and other routine and recurring functions relative to tax collecting and processing of work.
• Completes classroom training which includes indoctrination and instructions in current Illinois State tax laws, rules and regulations, Program Area workflow and work procedures, collection techniques, including commonly used terminology, acronym, and utilization of various tax related forms and documents.
• Receives training in the performance of all phases of the manual and the automated collection process, account adjustment and billing, taxpayer registration, and taxpayer information.
• Receives training related to communication skills, business writing, telephone and interpersonal competence skills.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area with at the Illinois Department of Revenue.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment

1. Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
2. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
3. Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
4. The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.