Communications Systems Specialist I (Information Technology/Communications Systems Specialist I)
Springfield, IL, US, 62704-1874
Job Requisition ID: 51934
Posting Date: 12/04/2025
Closing Date: 12/17/2025
Agency: Department of Innovation and Technology
Class Title: INFO TECH/COMM SYSTEMS SPEC I - 21216
Skill Option: None
Bilingual Option: None
Salary: Anticipated Starting Salary $6,242 a month; Full Range: $6,242-$9,021/Monthly
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC062 Technical Employees, AFSCME
Merit Comp Code: None
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework,and any similar documents created by an academic institution
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Information Technology/Communications Systems Specialist I in the Telecom Provision Unit in the Customer Service Center (CSC). In this role, you will process and monitor routine and moderately complex service requests for the service and support of VoIP, voice, video, data and wireless services and equipment in accordance with DoIT operational standards and guidelines. In addition, you will diagnose problem source and coordinate with internal organizational support and operations groups and/or with vendors to identify cause and implement appropriate corrections to resolve issues related to installations. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health, life, dental and vision plans
- Flexible work schedules (when available and dependent upon position)
- 10 -25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 12 weeks of paid parental leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
- For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Essential Functions
• Under general direction, serves as an Information Technology/Communications Systems Specialist I for the Department of Innovation & Technology (DoIT), performing routine and moderately complex call center support at the Telecom Provisioning Unit of the Customer Service Center (CSC) for Voice over Internet Protocol (VoIP), voice, video, data, and wireless services and equipment in accordance with DoIT operational standards and guidelines.
• Coordinates completion of requests using appropriate reporting tools according to the established procedures and standards and maintains documentation.
• Diagnoses problem source and coordinates with internal organizational support and operations groups and/or with vendors to identify cause and implement appropriate corrections to resolve issues related to installations.
• Participates in the development of methods and procedures, and training programs to improve skill levels of staff associated with the CSC products, services, and processes.
• Keeps abreast of new developments in the information technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required which are reasonably within the scope of the duties and responsibilities enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with major coursework in electronic engineering, radio/television, telecommunications, or data processing.
- Requires two (2) years of professional experience in communications systems designs.
OR
- Requires one (1) year of experience as a Telecommunications Specialist.
Preferred Qualifications
- One (1) year of professional experience in Telecommunication services including either VoIP or wireless or data, telecommunication software programs, or Video systems and services.
- Extensive knowledge processing and monitoring routine service requests.
- Extensive knowledge in telecommunications coordination, design, installation, repair, provisioning, or other related business experience.
- Extensive knowledge of various VoIP, voice, data, video and/or wireless technologies, including associated concepts and principles.
- Ability to comprehend and assess agency communication requirements and translate them into technical solutions.
- Ability to prepare and present technical specifications and service information to non-technical staff.
- Ability to develop and maintain effective working relationships across teams and agencies.
- Ability to evaluate and recommend more efficient communications equipment or services based on agency needs.
- Ability to analyze and diagnose system issues and coordinate with internal and external teams to resolve them effectively.
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires ability to travel in performance of duties.
• Requires ability to work outside of normal business hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to lift and carry objects or equipment weighing up to 30 pounds. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 30 pounds.
• Requires ability to serve in an on-call basis.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: 8:30 AM - 5:00 PM Monday - Friday
Headquarter Location: 201 W Adams St, Springfield, Illinois, 62704-1874
Work County: Sangamon
Agency Contact: Lorna Bock
Email: Lorna.A.Bock@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics
This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com