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Computer Support Analyst (INFORMATION SYSTEMS ANALYST I, Opt C)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Oct 2, 2024
Location: 

Springfield, IL, US, 62703

Job Requisition ID:  41913

Agency: Department of Innovation and Technology
Position Title: Information Systems Analyst I Option C

Posting Date: 10/2/2024
Closing Date/Time: 10/16/2024
Salary: Anticipated Starting Salary $6,688/monthly; Full Range $6,688-$9,745/monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.

 

Posting Identification Number  41913 

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Analyst performing difficult and specialized system functions for the End User Computing (EUC) section serving assigned agencies. In this role, you will resolve complex hardware problems, provide technical support for computer-based hardware and software, and meet with users to determine user needs and objectives. In addition, you will serve as a project coordinator for standard projects including hardware/software installations and deployments. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of parental leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

Essential Functions

  • Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT).
  • Performs difficult and complex client services functions to support assigned agencies.

  • Serves as project coordinator for standard projects including hardware/software installations and deployments.

  • Meets with users to determine user needs and objectives.

  • Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met.

  • Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals.

  • Keeps abreast of new developments in the Information Technology (IT) field.

  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
  • Requires one (1) year of professional experience in Client Services or a related Information Technology field

Specialized Skills

  • Requires one (1) year of professional experience in supporting end user hardware, software, or application systems including using troubleshooting tools and procedures.
  • Requires one (1) year of professional experience in Active Directory and Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch.
  • Requires one (1) year of professional experience in maintaining and troubleshooting devices on a network within a business infrastructure environment.
  • Requires one (1) year of professional experience utilizing Microsoft Windows and Microsoft Office client software products.

Preferred Qualifications

  • One (1) year professional experience and supporting end user hardware, software, or application systems including using troubleshooting tools or procedures.
  • One (1) year professional experience with Active Directory and Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch.
  • One (1) year professional experience with constructing and maintaining and troubleshooting devices on a network within a business infrastructure environment.
  • One (1) year professional experience utilizing Microsoft Windows and Microsoft Office client software products.
  • One (1) year professional experience adapting complex processing to different system and program requirements.
  • One (1) year professional experience with Automated equipment, scheduling and coordinating.
  • Working knowledge of Mac Operating Systems configuration.
  • Working knowledge of scripting.
  • Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
  • Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with the State of Illinois.
  • Requires ability to pass a position specific, agency required background check.
  • Requires self-disclosure of criminal history. 
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
  • Require a valid driver’s license and the ability to travel, including occasional overnight stays.
  • Requires ability to work outside of normal business hours to meet deadlines.
  • Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 30 pounds.

 

The conditions of employment listed are incorporated and/or related to any duties included in the position description.

Work Hours: 8:30 am - 5:00 pm Monday - Friday  

Work Location: 5300 S 6th St, Springfield, Illinois, 62703  

Agency Contact: Lorna Bock

Email: Lorna.A.Bock@illinois.gov 

Posting Group: Science, Technology, Engineering & Mathematics

 

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

 

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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