Computer Support Analyst II (Information Systems Analyst II, Option C)

Essential Functions

•    Under administrative direction, serves as a Computer Support Analyst II for the Department of Innovation & Technology (DoIT) performing complex professional and advisory client services functions, including coordinating and conducting complex software distribution application development for Microsoft networks, onsite user provided facilities, and assigned agencies.
•    Performs configuration, testing, implementation, documentation and maintenance of desktop/laptop Microsoft Operating Systems and Mac Operating Systems, Microsoft Office client software products, and various software and supported applications.
•    Provides both on site and remote end user support for all desktop related issues by resolving user questions/problems including Microsoft 365 Apps for enterprise, Anti-Virus software, and any other agency developed and supported products.
•    Serves as a project coordinator for full-range major/complex projects, very large end user hardware, software, and application deployments, including installations across multiple agencies and locations while independently planning, developing, and implementing techniques for gathering and interpreting data.
•    Conducts formal training of subordinates and fellow team members on concepts and how to use technical troubleshooting tools, such as Intimidator, PowerShell, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), and current ticketing systems utilized by the state.
•    Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
•    Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

•    Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with course work in computer science or directly related fields.
•    Requires three (3) years of professional experience in end user computing, client services or a related Information Technology Field.

Specialized Skills

•    Requires three (3) years of professional experience in configuring and maintaining Microsoft Windows and Mac Operating Systems, implementing and supporting Microsoft Office client software products, and administering network services including working with, supporting, and implementing Microsoft System Center and System Center Configuration Manager, Microsoft Intune, and MDT (Lite-Touch), MSI PowerShell-based software distribution scripting and producing implementation documentation aligned to standards/compliance.
•    Requires three (3) years of professional experience formally training subordinates on concepts of and how to use technical troubleshooting tools including PowerShell, Intimidator, Scripting, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), Microsoft Intune/MDT (Lite-Touch), and ServiceNow.
•    Requires three (3) years of professional experience performing project supervision, including the implementation of new software to a platform on an enterprise network, project scheduling, resource assignment, and oversight of project analyst staff to ensure successful implementation across multiple agencies and locations, including hardware/software consolidation and conversion/migration activities, on-site and off-site deployment coordination, and application of quality assurance/quality control (QA/QC) to project deliverables.
•    Requires three (3) years of professional experience providing complex technical and analytical security support across an enterprise platform as it relates to devices on a network, including knowledge of firewalls, Domain Naming System (DNS), Dynamic Host Configuration Protocol (DHCP), network printing services, File Transfer Protocol (FTP), Internet Protocol (IP), group policy security, cloud based cyber-security programs, and the mechanics of end user support services, including Virtual Private Network (VPN) support.

Preferred Qualifications

•    Three (3) years of professional experience in configuring and maintaining Microsoft Windows and Mac Operating Systems, implementing and supporting Microsoft Office client software products, and administering network services including working with, supporting, and implementing Microsoft System Center and System Center Configuration Manager, Microsoft Intune, and MDT (Lite-Touch); MSI PowerShell-based software distribution scripting and producing implementation documentation aligned to standards/compliance.
•    Three (3) years of professional experience formally training subordinates on concepts of and how to use technical troubleshooting tools such as PowerShell, Intimidator, Scripting, BeyondTrust, System Center Configuration Manager (SCCM), Active Directory (AD), Microsoft Intune/MDT (Lite-Touch), ServiceNow, or other similar ticketing systems.
•    Three (3) years of professional experience performing project supervision, including the implementation of new software to a platform on an enterprise network, project scheduling, resource assignment, and oversight of project analyst staff to ensure successful implementation across multiple agencies and locations; including hardware/software consolidation and conversion/migration activities, on-site and off-site deployment coordination, and application of quality assurance/quality control (QA/QC) to project deliverables.
•    Three (3) years of professional experience providing complex technical and analytical security support across an enterprise platform as it relates to devices on a network, including knowledge of firewalls, Domain Naming System (DNS), Dynamic Host Configuration Protocol (DHCP), network printing services, File Transfer Protocol (FTP), Internet Protocol (IP), group policy security, cloud based cyber-security programs, and the mechanics of end user support services such as Virtual Private Network (VPN) support.
•    Three (3) years of professional experience in imaging, configuring, and maintaining network-connected devices within a business infrastructure environment, including integration with network telecommunications and adherence to security protocols, utilizing standardized images and scripting/imaging methods for large-scale on-site and off0site deployments of desktops/laptops.
•    Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
•    Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
•    Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, and agency executives.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

•    Requires the ability to verify identity.
•    Requires employment authorization to accept permanent full-time position with State of Illinois.
•    Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
•    Requires a valid driver’s license and the ability to travel, including occasional overnight stays.
•    Requires the ability to work outside of normal hours to meet deadlines.
•    Requires the ability to serve in an on-call capacity.
•    Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
•    Requires the ability to attend seminars, conferences and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
•    Requires the ability to lift and carry objects or equipment weighing up to 50 pounds.  This is considered medium as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying objects weighing up to 25 pounds.
 
The conditions of employment listed are incorporated and/or related to any duties included in the position description.