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Customer Service Specialist I (REVENUE TAX SPECIALIST I)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Sep 27, 2024
Location: 

Springfield, IL, US, 62702

Job Requisition ID:  41797

 Agency: Department of Revenue
Closing Date/Time: 10/11/2024 11:59pm
Salary: $4,412-$5,991/monthly  
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 18
Plan/BU: RC062

 

**Please Note:  The anticipated start date for this position is 2/3/2025.**

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  41797

 

The Taxpayer Assistance Division of the Illinois Department of Revenue is seeking highly motivated individuals to respond to Illinois individual and business taxpayers’ inquiries through our Call Center.  The Call Center consists of a team of over 60+ employees that answer 400,000+ taxpayer phone calls per year, answer 100,000+ taxpayer emails and personally assists 25,000+ taxpayers per year. Join our team to assist taxpayers on a variety of Illinois taxes and tax laws that affect Individual Income Tax, Withholding Income Tax, Business Income Tax, Sales Tax and corresponding tax operating software. While working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email, you will utilize interpersonal and customer service skills. This position is a Revenue Tax Specialist 1. In this role, remote opportunities exist. A semi-automatic promotion beyond this title is also on the horizon! Come join our team and reap the rewards of receiving the gratitude of the taxpayers you serve.

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

 

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

 

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.

 

Essential Functions

  • Under general supervision, provides technical guidance and assistance to taxpayers, their representatives, and others concerning various taxes, tax accounts, grant programs, and other matters concerning all taxes administered by the Illinois Department of Revenue (IDOR) in addition to interpretation of the Illinois Business Registration and Electronic Filing Application rules and regulations.
  • Analyzes and processes or adjusts routine and involved accounts and returns.
  • Determines progressively difficult research methods necessary for resolution of discrepancies or deficiencies in order to adjust taxpayer accounts.
  • Initiates oral and/or written communication to taxpayers and/or their representatives, licensees, etc. regarding account/application status, laws administered by IDOR, additional documentation or forms needed to resolve discrepancies, balances owed, etc.
  • Receives on-the-job training in processing non-routine and highly technical accounts.
  • Serves as a member of special project or test teams, assigned to perform specific development level studies, during the development and testing of new procedures and/or automated systems.
  • Computes tax, penalty and interest due or payable.
  • Approves or denies reasonable cause requests based on procedural and statutory guidelines.
  • Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

  • Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

Conditions of Employment

  • Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.
  • This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
  • Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

**Please Note:  The anticipated start date for this position is 2/3/2025.**

 

Work Hours: 8:30am-5:00pm, Monday-Friday

Work Location: IL Department of Revenue

Taxpayer Services/Customer Service/Taxpayer Assistance

101 W Jefferson St, Springfield, Illinois, 62702


Agency Contact: 

REV.PostingQuestions@Illinois.gov

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-7064


Posting Group: Legal, Audit & Compliance

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

We recommend a copy of your resume be included with the application.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

 

Tracking #s 36534-36551


Nearest Major Market: Springfield

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