Customer Service Specialist I - Spanish Speaking (REVENUE TAX SPECIALIST I-SPANISH SPEAKING)

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring two (2) Customer Service Specialist I’s-Spanish Speaking (Revenue Tax Specialist I’s-Spanish Speaking) for our Customer Service Bureau in Springfield for a tentative start date of 9/16/2026. This position is responsible for serving the Call Center by working with the department staff, taxpayers, businesses and local governments on the telephone, in person, and through email utilizing interpersonal and customer service skills.  You will provide responses in Spanish or English to inquiries on the various tax types and tax laws affecting:  Individual Income Tax; Withholding Income Tax; Sales and Use Tax; Business Income Tax and training on GenTax and MyTax Illinois software. If you have completed the Revenue Tax Specialist Trainee program and either four years of college or have the equivalent experience and you are fluent in Spanish and English, are self-motivated, detail oriented, and enjoy receiving the appreciation of others for the service you provide, then we want you!  Don’t let this opportunity pass you by.  Apply now before time runs out!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

Essential Functions

• Under general supervision, provides technical guidance and assistance to taxpayers, their representatives, and others in English and/or Spanish, concerning various taxes, tax accounts, grant programs, and other matters concerning all taxes administered by the Illinois Department of Revenue (IDOR) in addition to interpretation of the Illinois Business Registration and Electronic Filing Application rules and regulations.
• Analyzes and processes or adjusts routine and involved accounts and returns.
• Determines progressively difficult research methods necessary for resolution of discrepancies or deficiencies in order to adjust taxpayer accounts.
• Initiates oral and/or written communication in English and/or Spanish to taxpayers and/or their representatives, licensees, etc. regarding account/application status, laws administered by IDOR, additional documentation or forms needed to resolve discrepancies, balances owed, etc.
• Receives on-the-job training in processing non-routine and highly technical accounts.
• Serves as a member of special project or test teams, assigned to perform specific development level studies, during the development and testing of new procedures and/or automated systems.
• Computes tax, penalty and interest due or payable.
• Approves or denies reasonable cause requests based on procedural and statutory guidelines.
• Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.
• Requires the ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Agency Statement

The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.

Please Note:  The anticipated start date for this position is 9/16/2026.