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DOC Operations Telecommunicator

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Aug 27, 2025
Location: 

Springfield, IL, US, 62702

Job Requisition ID:  49410

Job Requisition ID: 49410 
Closing Date: 09/11/2025
​Agency: Department of Corrections
Class Title: TELECOMMUNICATOR - 45321 
Skill Option: None 
Bilingual Option: None
Salary: Anticipated Starting Salary is $4,586 a month. CBA Applies; Full Range $4,586- $6,505 a month
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code: RC014 Clerical Employees, AFSCME

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

 

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

 

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.  No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Corrections is looking to hire a Telecommunicator. The ideal candidate will function as a point of contact for calls requiring coordination of information to (DOC) or (DJJ) authorities and Law Enforcement Officials. This person will coordinate and provide direct information to DOC/DJJ top management personnel, provide routine and specialized telephone communication services as a dedicated 800 number to provide coverage during off-duty hours, weekends, and holidays, and maintain transmittal of written information regarding activity relating  to the DOC/DJJ facilities to top management officials. In addition, this person will coordinate requests for the use of Department of Transportation helicopters in medical emergencies and other related DOC/DJJ activities. If you are interested in this position, please follow the instruction on the posting. We invite all qualified candidates to apply.

Essential Functions

  • Functions as a point of contact for calls requiring coordination of information with Department of Corrections (DOC) or Department of Juvenile Justice (DJJ) authorities and Law Enforcement Officials.
  • Coordinates and provides direct information to DOC/DJJ top management personnel such as the Director, Assistant Director, Chiefs, Deputy Directors, Wardens, and Superintendents.
  • Provides routine and specialized telephone communication services as a dedicated 800 number to provide coverage during off-duty hours, weekends, and holidays for the DOC/DJJ officials, local and state law enforcement officials, and the general public.
  • Maintains transmittal of written information regarding activity relating to the DOC/DJJ facilities to top management officials.
  • Coordinates requests for the use of Department of Transportation helicopters in medical emergencies and other related DOC/DJJ activities.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.
  • Requires successful completion of the Telecommunicator Trainee Program.
  • Requires possession of a valid LEADS operator certificate.

Preferred Qualifications

  • Prefers at least one (1) year of experience entering and retrieving information, codes, documents, statistical and data logs.
  • Prefers at least one (1) year of experience obtaining information and preparing reports.
  • Prefers at least one (1) year of experience maintaining law enforcement records.
  • Prefers at least one (1) year of experience processing formal requests for information and/or resources.
  • Prefers at least one (1) year of experience using a computer utilizing Microsoft Office Suite software or equivalent.

Conditions of Employment

  • Requires the ability to pass the IDOC/IDJJ background check.
  • Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited.
  • Required to utilize digital technology, tools, platforms, and processes in managing and supporting various digital enhancements for greater efficiency, productivity, and digital transformation efforts within the department.
  • Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

 

Work Hours: Tuesday-Saturday 3:00pm-11:00pm; Tuesday-Saturday 11:00pm-7:00am: Sunday/Monday off
Work Location: 1301 Concordia Ct Springfield, IL 62702-5643
Agency Contact: suzanne.latourelle2@illinois.gov
Posting Group: Building, Fleet & Institutional Support

 

This position [DOES NOT] contain “Specialized Skills” (as that term is used in CBAs).

 

About the Agency: The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring diversity, equity, and inclusion. This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of diversity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency’s success. IDOC genuinely values the differences of individuals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included. Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, butn ot limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression. The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of individuals in custody, operating successful reentry programs, and reducing victimization. Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities. The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.

 

As an IDOC employee, you are entitled to a robust benefits package that includes

· Flexible work schedule in some program areas (Flexible time and hybrid options)

· Health, life, vision, and dental insurance 

· 12 weeks paid maternity/paternity leave 

· Pension Plan – vesting at 10 years for Tier II 

· Full 20‐year retirement awards free health insurance during retirement.
· Deferred compensation and other pre‐tax benefits programs
· Paid state holidays 13‐14 days annually 

· 3 Paid Personal Business Days annually 

· 12 Paid Sick Days annually (Sick days carry over from year to year)
· 10‐25 Days of Paid Vacation time annually ‐ (10 days in year one of employment)
· Personal, sick, and vacation rates modified for 12‐hour work schedules. (As applicable.) 

· Employee Assistance Program and/or mental health resources
· For more information about our benefits please follow this link: Bureau of Benefits 

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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