We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 23, 2024

Springfield, IL, US, 62703

Job Requisition ID:  37173

Agency:  Department of Central Management Services 
Position Title: Employee Benefits Representative

Closing Date/Time: 06/05/2024 
Salary:   Anticipated Starting Salary $4439 monthly; Full Range $4439 - $6377 monthly  
Job Type:   Salaried 
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU: RC014   




This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number 37173 


The Department of Central Management Services (CMS) Bureau of Benefits is seeking to hire an Employee Benefits Representative for the Group Insurance Division. The ideal candidate will have strong organizational skills, analytical abilities, and be able to work well with both internal and external customers. This position offers the opportunity to assist and provide support to our state employees and retirees on employee benefit programs and procedures, and other CMS administered programs within the Group Insurance Division. We invite all interested candidates to apply now!


  • Under general supervision of the Medicare Coordinator of Benefits (COB) Manager, independently performs professional and technical duties for various State programs for the Local Government Health Plan (LGHP), the Teachers’ Retirement Insurance Program (TRIP), the College Insurance Program (CIP), the State Group Health and Life Insurance Programs and Retiree Healthcare.
  • Processes advanced technical transactions within the Membership System.
  • Analyzes and interprets Medicare rules and regulations on Department activities.
  • Develops training and/or on-site presentations in coordination with the unit manager on Medicare issues for state agencies and group insurance representatives.
  • Collaborates with other units within Membership Services to perform equal or lower-level related work which includes backlogs and phone coverage as it relates to Membership Services provided to members by the Group Insurance Division.
  • Performs other duties as assigned which are reasonably within the scope of the duties enumerated above.


  • Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college.
  • Requires three years of work experience in insurance administration, benefits administration, or human resources.


  • Prefers two (2) years of professional experience with employee benefit programs in matters pertaining to benefits, claims, and coverage guidelines.
  • Prefers two (2) years of professional experience with group insurance membership and online enrollment systems.
  • Prefers two (2) years of professional experience analyzing benefit claims and/or resolving account discrepancies.
  • Prefers two (2) years of professional experience in a call center environment with a high volume of calls.
  • Prefers one (1) year of professional experience with drafting correspondence and reports for customers and management.
  • Prefers one (1) year of professional experience researching customer issues and providing appropriate resolutions and responses.
  • Prefers two (2) years of professional experience working with computer hardware and software applications and office technology to provide assigned technical support services including, but not limited to Microsoft Office Suite and Adobe.


  • This position requires the applicant to pass a background check.
  • Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime.


The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.


Central Management Services (CMS) is the operational engine working behind the scenes to enable the State's more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable services to all Illinois citizens. The Agency's mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle fleet oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.


CMS values employees with different backgrounds, life experiences, and talents. CMS offers a robust benefit package including:


  • Monday-Friday work schedule
  • Flexible work schedules in several program areas (flexible time, hybrid scheduling)
  • Health, life, vision, and dental insurance
  • 12 Weeks Paid maternity/paternity leave
  • Pension Plan
  • Deferred Compensation, and other pre-tax benefit programs
  • Employees earn (12) paid sick days annually; paid vacation days (10-25 days based on years of service annually); paid personal days (3 days annually)
  • Paid State holidays 13-14 days annually


If this opportunity appeals to you, please apply today!


Work Hours:  Monday - Friday 8:30 AM - 5:00 PM  
Work Location: 801 S 7th St Springfield, IL 62703-2487  
Agency Contact: Emily.Micek2@Illinois.gov

Posting Group:  Leadership & Management  


This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

Nearest Major Market: Springfield