EMPLOYEE BENEFITS REPRESENTATIVE

POSITION SUMMARY

The Department of Central Management Services (CMS) Bureau of Benefits is seeking to hire an Employee Benefits Representative for the Group Insurance Division. The ideal candidate will have strong organizational skills, analytical abilities, and be able to work well with both internal and external customers. This position offers the opportunity to assist and provide support to our state employees and retirees on employee benefit programs and procedures, and other CMS administered programs within the Group Insurance Division. We invite all interested candidates to apply now!

ESSENTIAL FUNCTIONS

• Under general supervision, independently performs routine, working-level technical and specialized duties in the field of employment benefits and insurance programs, including the College Insurance Program (CIP), with the State University Retirement System (SURS) and the Teachers’ Retirement System (TRS), specifically within the Analysis and Resolution Unit (ARU), in the Group Insurance Division as related to insurance discrepancies.
• Provides detailed instruction, information, advice and assistance via telephone, correspondence, and in person to SURS/ TRS representatives and GIR’s regarding Group Insurance policy and rules that apply to eligibility, refunds, reinstatements, discharge reversals, and discrepancy resolution in an accurate and timely manner adhering to established agency policies and procedures.
• Documents inquiries and resolutions into the agency’s databases and case filing systems.
• Provides guidance and assistance to less experienced staff with the various duties in the field of employment benefits and insurance programs, specifically in the specialized area of the Analysis and Resolution Unit (ARU) in the Group Insurance Division.
• Works with other units within the Premium and Optional Program Services performing equal or lower-level related work which includes backlogs and phone coverage as it relates to Premium and Optional Program services provided by the Group Insurance DivisionWorks with other units within the Premium and Optional Program Services performing equal or lower-level related work which includes backlogs and phone coverage as it relates to Premium and Optional Program services provided by the Group Insurance Division.
• Provides training to on-line agencies for the pay adjustment system.
• Prepares written reports to provide supervisor with communication between SURS/TRS and the Analysis and Resolution Unit.
• Develops and designs group insurance internal/external forms under provisions of the Group Insurance Administrative Manual.
• Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college.
• Requires three (3) years of work experience in insurance administration, benefits administration, or human resources.

PREFERRED QUALIFICATIONS

• Prefers two (2) years of professional experience with employee benefit programs in matters pertaining to benefits, claims, and coverage guidelines.
• Prefers two (2) years of professional experience with group insurance membership and online enrollment systems.
• Prefers two (2) years of professional experience analyzing benefit claims and/or resolving account discrepancies.
• Prefers two (2) years of professional experience in a call center environment with a high volume of calls.
• Prefers one (1) year of professional experience with drafting correspondence and reports for customers and management.
• Prefers one (1) year of professional experience researching customer issues and providing appropriate resolutions and responses.
• Prefers two (2) years of professional experience working with computer hardware and software applications and office technology to provide assigned technical support services including, but not limited to Microsoft Office Suite and Adobe.

CONDITIONS OF EMPLOYMENT

• This position requires the applicant to pass a background check.
• Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

ABOUT THE AGENCY

Central Management Services (CMS) is the operational engine working behind the scenes to enable the State’s more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable service to all Illinois citizens. The Agency’s mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves. Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees, and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination.

CMS values employees with different backgrounds, life experiences, and talents. CMS offers a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules in several program areas (flexible time and hybrid)
• Health, life, vision, and dental insurance
• 12 Weeks Paid maternity/paternity leave
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs
• Employees earn 12 paid sick days annually; paid vacation days (10-25 days based on years of service annually); paid personal days (3 days annually)
• Paid State holidays 13-14 days annually

If this opportunity appeals to you, please apply today!