EMPLOYEE LIFECYCLE PROGRAM MANAGER(PSA, Opt. 1)

POSITION SUMMARY

Are you passionate about transforming workplace culture and enhancing the employee journey? CMS is looking for a passionate and innovative Employee Experience Program Manager to spearhead statewide initiatives focused on improving employee engagement and retention. This is your opportunity to drive meaningful change across various agencies, amplify the voices of thousands of public servants, and develop inclusive strategies that enhance government effectiveness for everyone. If you’re ready to lead with empathy, influence organizational culture, and create exceptional experiences throughout the state, we invite you to apply for this position.

POSITION ESSENTIAL FUNCTIONS

• Under administrative direction of the supervisor, serves as the Employee Experience Program Manager for onboarding, offboarding, and other assigned program processes statewide.
• Develops, maintains, updates, and provides regular and ongoing training for agencies statewide to educate and improve employee experience programs.
• Performs administration and analysis on surveys, questionnaires, and focus groups and reports findings back to the supervisor with key recommendations for improvement.
• Coordinates with supervisor to improve existing methods and/or innovate new methods of monitoring the heartbeat of the agency employee experience and engagement programs statewide.
• Serves as the Emerging Leaders Program and Personnel Academy program administrator.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill, and mental development equivalent to four (4) years of college.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a private or public organization

PREFERRED QUALIFICATIONS

• Prefers two (2) years of professional experience in the creation or enhancement of employee experience initiatives, processes, or procedures.
• Prefers two (2) years of professional experience utilizing SuccessFactors or similar Human Capital Management (HCM) software.
• Prefers two (2) years of professional experience delivering in-person and virtual presentations to diverse audiences.
• Prefers two (2) years of professional experience training staff both in-person and virtually.
• Prefers two (2) years of experience with implementing or creating DEI initiatives and contributing to an inclusive working environment.
• Prefers working knowledge in use of Microsoft Excel, Word, and Outlook software applications

CONDITIONS OF EMPLOYMENT

• Requires completion of a background check and self-disclosure of criminal history.
• Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires the ability to use agency technology/equipment (i.e., mobile phone, laptop, etc.) properly in accordance with information security awareness policies and confidentiality guidelines.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

ABOUT THE AGENCY

Central Management Services (CMS) is the operational engine working behind the scenes to enable the State's more than 60 agencies, universities, boards, and commissions to deliver efficient, reliable services to all Illinois citizens.  The Agency's mission is to support the State by delivering innovative, responsive, and effective services that provide the best value for Illinois State government and the people it serves.  Among the services CMS provides are human resources facilitation; benefits programs for employees, retirees and local governments; property and facilities management; diversity initiatives for public contracting and State employment; joint purchasing support; vehicle fleet oversight and support; surplus property programs; print and electronic communications services; and administrative hearings coordination. 

STATE OF ILLINOIS BENEFITS

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx