EXECUTIVE I - Business Process Analyst

Agency Marketing Statement

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $600 million in state and federal funds, 7 regional offices, 3 laboratories and over 1,100 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.

Position Overview

The Illinois Department of Public Health is seeking a highly motivated individual to develop standards that outline requirements for investments in resources and reflect the portfolio management emphasis on coordinating investments and projects in the context of IDPH strategic business plan. Performs strategic solutions incorporating standards for business initiatives and provides the analytics necessary to implement, measure, and optimize performance and productivity strategies. Defines business cases, needs, and processes through workshop facilitation, interviews, observation work and business modeling techniques.

Job Responsibilities

1. Serves as a Business Process Analyst to develop standards that outline requirements for investments in resources and reflect the portfolio management emphasis on coordinating investments and projects in the context of IDPH strategic business plan.

• Assists with the analysis, design, development, testing and delivery of solutions including documentation, procedures, processes, schedule improvements, workflow, and daily activities supporting existing applications and processes.

2. Performs strategic solutions incorporating standards for business initiatives and provides the analytics necessary to implement, measure, and optimize performance and productivity strategies.

• Communicates the analytical results derived in both verbal and written formats to senior management.
• Navigates operational data to fulfill routine information requests/reports.

3. Assembles the information learned during the business process model stages into process hierarchies, aligning people, systems, governance, business rules, policies, and procedures while defining overlaying hierarchies of process metrics.

• Documents and communicates strategic intent, roadmap planning and development for change initiatives.
• Provides strategic support to the agency in defining and designing business processes based on business vision and requirements.

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4. Defines business cases, needs, and processes through workshop facilitation, interviews, observation work and business modeling techniques.

• Provides all aspects of Business Process Analysis, including needs assessment and strategic plan, concept development, scope definition, problem discovery, risk identification and mitigation plan, design, issue resolution, and bridging the business and technical teams to translate business needs into technology solutions.
• Performs detailed Gap Analysis between current and future state business processes models.

Job Responsibilities (cont)

5. Functions as team member to drive productivity in new process design and development, develop rigorous procedures and control plans and working closely with process owners, project managers and senior management.

• Maintains effective working relationships with all levels in the agency, and documenting key processes associated with the organizations top Goals and Objectives.

6. Leads and participates in all aspects of large–scale projects including ideation, identification, planning and cost estimation through requirements, analysis, design, testing, implementation and production.

• Ensures that the standards, best practices and processes are followed.
• Executes design review sessions to seek out alternative solutions and best practices.
• Provides an assessment back to the management of gaps that may exist and create an action plan to close them.

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7. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business or public administration.
• Requires one year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

Preferred Qualifications

• One year experience with analyzing, designing, developing, testing or delivering solutions.
• One year experience performing strategic solutions incorporating standards for business initiatives.
• One year experience assembling information learned during business process model stages.
• One year experience defining business cases, needs, and processes through workshop facilitation, interviews, observation work and business modeling techniques.
• Ability to maintains effective working relationships with all levels in the agency.
• One year experience working on projects including ideation, identification, planning and cost estimation.