Eligibility Systems Team Leader-Technical Services (EXECUTIVE II)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

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The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

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Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Nov 16, 2023

Springfield, IL, US, 62703

Job Requisition ID:  32460

Agency :  Department of Human Services 

Opening Date: November 17, 2023
Closing Date/Time: 12/04/2023
Salary:   Anticipated Salary: $5,757 - $8,610 per month ($69,084 - $103,320 per year)  
Job Type:   Salaried Full Time  
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU:   RC062  


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.


While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number 10-90-32460

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented individual to oversee the operation of Integrated Eligibility System (IES) which provides for recipient delivery services agency-wide for the Office of Integrated Eligibility Systems in Springfield.  The position serves as an Eligibility Systems Team Leader for Technical Services; aligns needs of business through system design recommendations and planning of design, individually and by leading a team in preparing test scripts for public assistance programs to be executed in user-acceptance environment and executes scripts; analyzes outcomes and compares to expected outcomes for accuracy, efficiency, and completeness; tracks and documents design change process and progress of the application. Updates instructions to complete work and business processes; designs and documents work flow; ranks tickets for priority; completes assignments in IES functional areas; prepares reports for leadership on outcomes and quality control, confers with a variety of liaisons within agencies on issues, recommendations and development; and develops testing plans to review current and revised functionality within IES while pursuing other testing avenues that could result in negative outcomes or design defects that need to be addressed. Requires supervisory responsibilities of leading a team toward achieving unit goals.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

  1. Serves as an Eligibility Systems Team Leader for Technical Services.
  2. Independently conducts complex duties in the testing of newly developed, revised, or existing functionality of IES or other FCS systems.
  3. Participates in the analysis of outcomes vs expected outcomes to identify issues with testing.
  4. Serves as a working supervisor.
  5. Ensures current policy and rules are applied to the design, testing and analysis of changes to IES.
  6. Travels and utilizes to Webex to participate in regular meetings with business process and training team and others to identify issues, priority areas for requirements and design as well as issues and successes of testing.
  7. Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
  2. Requires two (2) years of responsible administrative experience in a public or business organization.


Of the two (2) years required experience, requires two (2) years of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility System (IES)

Preferred Qualifications

  1. Three (3) years of professional progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility System (IES).
  2. Three (3) years of professional experience utilizing casework programs, policies and business processes.
  3. Three (3) years of professional experience analyzing problems and providing clear instructions on use of public assistance eligibility system such as Integrated Eligibility Systems (IES).
  4. Three (3) years of professional experience documenting design change process with strong attention to detail for a public or private organization.
  5. Two (2) years of professional experience utilizing critical thinking skills while multi-tasking multiple projects.
  6. Two (2) years of professional experience utilizing the principles and practices of public and business administration.

Conditions of Employment

  1. Requires the ability to travel.
  2. Requires the ability to work overtime and/or outside of regular business hours.
  3. Requires basic proficiency in Microsoft Excel, Word, Outlook, PowerPoint and in a public assistance eligibility system such as Integrated Eligibility System (IES).
  4. Requires basic proficiency in WebEx.

​​​​​​​The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours:  Monday - Friday, 8:30am - 5:00pm  
Work Location: 600 E Ash St Springfield, IL 62703-2925  

Family and Community Services

Integrated Eligibility System

Eligibility System - Team D

Springfield/Sangamon County

Agency Contact: DHS.HiringUnit@Illinois.gov


Job Family:  Leadership & Management; Social Services  


About the Agency: The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.


 This position does have Specialized skills.


As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

  • A Pension Program
  • Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
  • 3 Paid Personal Business Days annually
  • 12 Paid Sick Days annually (Sick days carry over from year to year)
  • 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)

* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)

  • 13 Paid Holidays annually, 14 on even numbered years
  • Flexible Work Schedules (when available dependent upon position)
  • 12 Weeks Paid Parental Leave
  • Deferred Compensation Program - A supplemental retirement plan
  • Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
  • 5% Salary Differential for Bilingual Positions
  • Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignments in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield