Eligibility Systems Team Leader-Technical Services (EXECUTIVE II)

Position Overview

The Division of Family & Community Services is seeking to hire an energetic and detail-oriented individual to oversee the operation of Integrated Eligibility System (IES) which provides for recipient delivery services agency-wide for the Office of Integrated Eligibility Systems in Springfield.  The position serves as an Eligibility Systems Team Leader for Technical Services; aligns needs of business through system design recommendations and planning of design, individually and by leading a team in preparing test scripts for public assistance programs to be executed in user-acceptance environment and executes scripts; analyzes outcomes and compares to expected outcomes for accuracy, efficiency, and completeness; tracks and documents design change process and progress of the application. Updates instructions to complete work and business processes; designs and documents work flow; ranks tickets for priority; completes assignments in IES functional areas; prepares reports for leadership on outcomes and quality control, confers with a variety of liaisons within agencies on issues, recommendations and development; and develops testing plans to review current and revised functionality within IES while pursuing other testing avenues that could result in negative outcomes or design defects that need to be addressed. Requires supervisory responsibilities of leading a team toward achieving unit goals.  Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

1. Serves as an Eligibility Systems Team Leader for Technical Services.
2. Independently conducts complex duties in the testing of newly developed, revised, or existing functionality of IES or other FCS systems.
3. Participates in the analysis of outcomes vs expected outcomes to identify issues with testing.
4. Serves as a working supervisor.
5. Ensures current policy and rules are applied to the design, testing and analysis of changes to IES.
6. Travels and utilizes to Webex to participate in regular meetings with business process and training team and others to identify issues, priority areas for requirements and design as well as issues and successes of testing.
7. Performs other duties as required or assigned which is reasonably within the scope of the duties enumerated above.

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
2. Requires two (2) years of responsible administrative experience in a public or business organization.

​​​​​​​SPECIALIZED SKILLS:

Of the two (2) years required experience, requires two (2) years of progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility System (IES)

Preferred Qualifications

1. Three (3) years of professional progressively responsible administrative casework experience performing operational research and data processing including functions such as completing initial applications, redeterminations, mid-point reports, program adds, additions, changes and crossmatches utilized within a public assistance eligibility system such as the Integrated Eligibility System (IES).
2. Three (3) years of professional experience utilizing casework programs, policies and business processes.
3. Three (3) years of professional experience analyzing problems and providing clear instructions on use of public assistance eligibility system such as Integrated Eligibility Systems (IES).
4. Three (3) years of professional experience documenting design change process with strong attention to detail for a public or private organization.
5. Two (2) years of professional experience utilizing critical thinking skills while multi-tasking multiple projects.
6. Two (2) years of professional experience utilizing the principles and practices of public and business administration.

Conditions of Employment

1. Requires the ability to travel.
2. Requires the ability to work overtime and/or outside of regular business hours.
3. Requires basic proficiency in Microsoft Excel, Word, Outlook, PowerPoint and in a public assistance eligibility system such as Integrated Eligibility System (IES).
4. Requires basic proficiency in WebEx.

​​​​​​​The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.