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Emergency Response Telecommunicator, Option B

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Mar 15, 2023

Springfield, IL, US, 62703-4528

Job Requisition ID:  19998

Agency :  Emergency Management Agency 

Opening Date/Time: 03/16/2023
Closing Date/Time: 03/29/2023
Salary:   $3,710 - $5,142/monthly  
Job Type:   Salaried Full Time  
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU:   RC014  



Position Marketing Statement: The Illinois Emergency Management Agency is looking to hire an Emergency Response Telecommunicator (ERT). ERTs perform a wide range of assigned tasks transmitting and receiving emergency and administrative messages via two-way radio concerning hazardous materials, nuclear power plant accidents, natural and manmade disasters, etc. using a multi-frequency, statewide radio base station system. The ideal candidate is quick to learn new technologies and has experience working in fast-paced and ever-changing environments. Our mission routinely presents new challenges and has rewarding results. If you are interested in working in a job that makes a difference, apply to join our team. Apply today for an opportunity to become part of the Illinois Emergency Management Agency as an Emergency Response Telecommunicator.


About the Agency Statement: Are you ready to make a difference in the lives of others? The Illinois Emergency Management Agency (IEMA) is a team of emergency management professionals who support local communities by providing experience, perspective and resources to help residents prepare for, mitigate, respond to and recover from threats, hazards, disasters or emergencies. IEMA is the lead agency for disasters and emergencies statewide and plays a key role in protecting the health, life and safety of all Illinoisans.


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.


****A resume is preferred, but NOT required.****

Current State Employees: If you are seeking a TRANSFER, please remember to upload a State of Illinois Department of Central Management Services American Federation of State, County, and Municipal Employees (AFSCME) - Employee Transfer Request form.


All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.


Posting Identification Number  #19998

Job Responsibilities

1.    Serves as the Emergency Response Telecommunicator for the Illinois Emergency Management Agency.

  • Operates two-way radio and computer equipment to transmit and receive emergency and administrative messages between mobile and base station units statewide on a 24-hour basis concerning hazardous materials, helicopter missions, nuclear power plants and other natural and manmade incidents.
  • Receives initial notification of radiological emergencies, up to and including nuclear power stations.
  • Notifies appropriate Nuclear Safety personnel of emergency situations; facilitates communications between technical staff and affected facility.
  • Activates a departmental nuclear emergency response team when directed
  • Updates Radiological Duty Officer (RDO) or Radiological Emergency Assessment Center (REAC) commander of changing conditions until REAC is physically staffed.
  • Determines priority of messages and prepares messages for transmission according to standard operating procedures.
  • Provides Telecommunicator services to other agencies lacking statewide communications capabilities.
  • Monitors various media and alerting platforms for pertinent emerging threats and routes accordingly to pre-identified Point of Contact as applicable.
  • Operates multi-button telephone key equipment to answer multiple incoming emergency lines.
  • Assists Watch Officers in gathering and transmitting information related to emerging or ongoing threats and hazards that are or could impact the State of Illinois.    

Job Responsibilities

2.    Operates a computer within an office setting to perform complex initialization and trouble-shooting procedures as directed.

  • Records incident information received from Federal, State and local agencies, private businesses and citizens on hazardous material releases, nuclear power incidents and natural and manmade disasters into computer files.
  • Monitors the operational status of the Nuclear Remote Monitoring System (eDNA) and responds in accordance with defined procedures to error messages or emergency conditions.
  • Executes duties of assigned team position as specified by the Standard Operating Procedures of the Illinois Plan for Radiological Accidents (IPRA).
  • Updates computer files with new information.
  • At direction of leadership, proved pertinent and necessary data related to agency operations. 
  • Keeps radio station log current and accurate.

Job Responsibilities

3.    Monitors warning systems.

  • Monitors the Nuclear Accident Reporting Systems (NARS) and Electronic Offsite Notification Systems (EONS) for nuclear power plant incidents and to assure the NARS and EONS are operational at all times. 
  • Reports trouble on the NARS and other telecommunications circuits to vendors.
  • Works closely with vendors to test and return circuits to normal operations.
  • Maintains situational awareness by monitoring the the National Warning System (NAWAS), the National Weather Service (NWS), FEMA National Radio System (FNARS), NC4, First Alert DATAMINR Alerting Platform, and a multiple screen video and data visualization platform. 
  • Maintains 24-hour operation of  and conducts weekly and monthly tests of the Emergency Alert System (EAS).
  • Performs daily, weekly and monthly tests of various systems as required. 


4.     Coordinates the radio communications of Federal, State and local emergency services personnel during natural and manmade disasters.

  • Staffs the agency unified command during disasters at remote sites.
  • Activates emergency personnel by State of Illinois Rapid Electronic Notification (SIREN), phone or two-way radio.
  • Relays critical information to agency duty officer.
  • Assists the duty officers by setting up phone patches.
  • Transmits and receives information by telefax machines.
  • Assists in providing on-the-job training for newly hired Telecommunicators.


5.    Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of high school.
  2. Requires ability to type accurately at a minimum rate of 20 words per minute. 

Preferred Qualifications

Two (2) or more years of college.

Two (2) years of professional experience using a multi-frequency, statewide radio base station system.

Two (2) years of professional experience utilizing Microsoft programs; such as, MS Word, Excel, and Outlook.

One (1) year of professional experience and training within a law enforcement agency.

Conditions of Employment

  1. Requires a criminal history check through the Illinois State Police.
  2. Requires the ability to work additional shifts in emergency situations. 
  3. Must be available to work nights, weekends, holidays, and overtime as the operation requires.  


Work Hours:  Indeterminate  
Work Location: 2200 S Dirksen Pkwy Springfield, IL 62703-4528  
Agency Contact:
 Clara Schmidt


Job Family:  Public Safety  


This position [DOES NOT] contain “Specialized Skills” (as that term is used in CBAs).



Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on – click “Application Procedures” in the footer of every page of the website.


The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: