End User Computing Analyst II (Information Systems Analyst II, Option C)

Essential Functions

• Under administrative direction, serves as a End User Computing Analyst II for the Department of Innovation & Technology (DoIT), performing complex professional and advisory client services functions for supported agencies, including planning, testing, configuring, implementing, and maintaining desktop installations and software distribution.  
• Performs configuration, testing, implementation, documentation, and maintenance of desktop/laptop Microsoft Operating Systems and Mac Operating Systems, Microsoft Office client software products, and various software and supported applications.
• Provides end user support for desktop related issues by resolving user questions/problems to include Microsoft Word, Excel, Visio, Outlook, McAfee Anti-virus software, and any other supported products and adapts complex processing to different system/program requirements.
• Serves as a project coordinator for full-range major/complex projects, very large end user hardware/software/application deployments, and installations across multiple agencies and locations.
• Analyzes and evaluates new technology to anticipate the probable impact on future plans and current information systems, including recommending purchases or future direction strategies to agency management regarding network operating systems, PC operating systems, security systems, and integration with network telecommunication infrastructure.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. 
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields. 
• Requires three (3) years of professional experience in Client Services or directly related information technology field.  

Specialized Skills

• Requires three (3) years of professional experience configuring, testing, and maintaining Windows and Mac operating systems environments across desktops and laptops including ensuring compliance with agency security standards and resolving complex user issues related to desktop configuration.
• Requires three (3) years of professional experience developing, deploying, and maintaining software packages using Systems Center Configuration Manager (SCCM), Lite-Touch, Azure, Intune, and MSI scripting to automate application delivery across enterprise environments.
• Requires three (3) years of professional experience scheduling, coordinating, and supporting end user hardware, software, and application systems, including providing advanced technical support and resolution of escalated issues from customer service staff.
• Requires three (3) years of professional experience installing, configuring, and troubleshooting desktop and laptop hardware using diagnostic tools and procedures to identify and resolve hardware and software issues, including hands-on deployment and setup of equipment on various on-site locations. 

Preferred Qualifications (In Order of Significance)

• Three (3) years of professional experience configuring, testing, and maintaining Windows and Mac operating systems environments across desktops and laptops including ensuring compliance with agency security standards and resolving complex user issues related to desktop configuration.
• Three (3) years of professional experience developing, deploying, and maintaining software packages using Systems Center Configuration Manager (SCCM), Lite-Touch, Azure, Intune, and MSI scripting to automate application delivery across enterprise environments.
• Three (3) years of professional experience scheduling, coordinating, and supporting end user hardware, software, and application systems, including providing advanced technical support and resolution of escalated issues from customer service staff.
• Three (3) years of professional experience installing, configuring, and troubleshooting desktop and laptop hardware using diagnostic tools and procedures to identify and resolve hardware and software issues, including hands-on deployment and setup of equipment on various on-site locations. 
• Three (3) years of professional experience creating and managing automated deployment scripts and imaging processes for large-scale desktop and laptop rollouts, ensuring efficient and consistent installations across multiple locations.
• Three (3) years of professional experience constructing, maintaining, and supporting networks and peripheral devices within a business infrastructure environment, with working knowledge of Active Directory, DNS, DHCP, FTP, and endpoint security tools (e.g., antivirus and patch management systems).
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature. 
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others. 
• Ability to lead and coordinate cross-functional teams, projects, and complex, multi-agency hardware or software deployments, assigning tasks, tracking deliverables, aligning individual contributions toward shared goals to consistently deliver high-impact results and maintaining on-time project completion.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others. 

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to serve in an on-call capacity.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds. 
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.