End User Support Technician (Information Systems Analyst I, Option C)
Springfield, IL, US, 62703-4528
Job Requisition ID: 46544
Posting Date: 04/16/2025
Closing Date: 04/29/2025
Agency: Department of Innovation and Technology
Class Title: INFORMATION SYSTEMS ANALYST I - 21165
Skill Option: Client Services - Information Technology
Bilingual Option: None
Salary: Anticipated Starting Salary $6,688 a month; Full Range $6,688 - $9,745 a month
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: RC063
Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a End User Support Technician supporting the Illinois Emergency Management Agency and Office of Homeland Security (IEMAOHS). In this position you will perform computer hardware and software setup and installations, printer installations, and other network devices on Local Area Network (LAN). This position is responsible for providing support to end users regarding desktop and laptop PCs, network utilization, printers, e-mail, and applications. evaluate and distribute hardware to users.
If you possess these knowledges, skills, abilities and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
- Competitive Group Insurance benefits including health, life, dental and vision plans
- Flexible work schedules (when available and dependent upon position)
- 10 -25 days of paid vacation time annually (10 days for first year of state employment)
- 12 days of paid sick time annually which carryover year to year
- 3 paid personal business days per year
- 13-14 paid holidays per year dependent on election years
- 12 weeks of paid parental leave
- Pension plan through the State Employees Retirement System
- Deferred Compensation Program – voluntary supplemental retirement plan
- Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
- Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Essential Functions
- Under general direction, serves as an End User Support Technician for the Department of Innovation & Technology (DoIT) supporting the Illinois Emergency Management Agency (IEMA) performing difficult and specialized professional work in client services support.
- Assists Server Network Administrators in the support of various server-based applications and resolves complex problems related to client access to server and network-based applications.
- Analyzes second level hardware and software problems on various aspects of personal computers to develop and implement solutions to correct reported problems.
- Reviews requests for existing equipment allocation and reallocation and provides feedback or fulfillment of request.
- Provides training to agency users and End User Support staff for network concepts and/or techniques.
- Keeps abreast of new developments in the Information Technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and metal development equivalent to four (4) years of college with course work in computer science or directly related fields.
- Requires one (1) year of professional experience in Client Services or a related technology field.
Specialized Skills
- Requires one (1) year of professional experience providing remote and on-site support to users in an IT environment, including diagnosing and resolving complex issues with PCs, network connectivity, printers, email systems, and enterprise applications, while assessing hardware needs and deploying technology for end users.
- Requires one (1) year of professional experience configuring and troubleshooting Transmission Control Protocol/Internet Protocol (TCP/IP) protocol, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP), Virtual Local Area Network (VLAN), within a Microsoft infrastructure, ensuring network performance and connectivity.
- Requires one (1) year of professional experience managing Active Directory and utilizing automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch for efficient software distribution and system management.
- Requires one (1) year of professional experience supporting and troubleshooting Microsoft Windows and Microsoft Office client software, ensuring optimal performance and user efficiency.
Preferred Qualifications
- One (1) year of professional experience providing remote and on-site support to users in an IT environment, including diagnosing and resolving complex issues with PCs, network connectivity, printers, email systems, and enterprise applications, while assessing hardware needs and deploying technology for end users
- One (1) year of professional experience configuring and troubleshooting Transmission Control Protocol/Internet Protocol (TCP/IP) protocol, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) and Virtual Local Area Network (VLAN), \ within a Microsoft infrastructure, ensuring network performance and connectivity.
- One (1) year of professional experience managing Active Directory and utilizing automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch for efficient software distribution and system management.
- One (1) year of professional experience supporting and troubleshooting Microsoft Windows and Microsoft Office client software, ensuring optimal performance and user efficiency.
- One (1) year of professional experience conducting diagnostic tests, utilizing PC utilities, and implementing effective solutions to troubleshoot and resolve technical issues.
- Ability to build and maintain effective working relationships with associates, vendors and clients, along with strong verbal and written communication skills to clearly convey technical information and create comprehensive end-user documentation to support training and system adoption.
- The ability to plan, develop and recommend training programs to enhance user proficiency and optimize system utilization.
- One (1) year of professional experience adapting complex processing to different system or program requirements, ensuring seamless integration and optimal functionality.
- One (1) year of professional experience assessing hardware needs, managing inventory, procurement, and facilitating the distribution of technology resources to optimize IT asset utilization.
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
- Requires the ability to verify identity.
- Requires employment authorization to accept permanent full-time position with the State of Illinois.
- Requires the ability to pass a position specific, agency required background check.
- Requires self-disclosure of criminal history.
- Requires the ability to lift and carry objects weighing up to 30 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404, 1567(b)), Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
- Requires appropriate, valid driver’s license and the ability to travel in performance of duties with overnight stays.
- Requires the ability to serve in an on-call capacity.
- Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
- Requires adherence to the fitness for duty, and nuclear generation employee training (NGET) requirements, including random drug and alcohol testing to maintain access to the nuclear power plants.
The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: M-F; 8:30 AM-5:00 PM
Work Location: 2200 S Dirksen Pkwy Springfield, IL 62703-4528
Agency Contact: Madison Beyer
Email: madison.beyer@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics
This position DOES contain “Specialized Skills” (as that term is used in CBAs).
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
APPLICATION INSTRUCTIONS
Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com