Enterprise Network Support Manager (Public Service Administrator, Opt. 3N)

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Enterprise Network Support Manager for the Department of Innovation & Technology (DoIT), in managing, directing, coordinating, tracking, monitoring, and controlling work activities related to the Enterprise-Wide Area Network Services (WAN), including the installation, troubleshooting, maintenance, and support of network services and equipment. In this role, you will assist the Client Agency Network Services Manager and the other DoIT teams in establishing and implementing long and short-term strategic plans to ensure alignment with Agency/Bureau strategic initiatives. Additionally, you will serve as a working supervisor assigning and reviewing work, providing guidance and training to assigned staff, counselling staff, assigning staff to meet day to day needs, establishing goals, and preparing performance evaluations. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under administrative direction, serves as the Enterprise Network Support Manager for the Department of Innovation & Technology (DoIT), managing, directing, coordinating, tracking, monitoring, and controlling work activities related to the Enterprise-Wide Area Network Services (WAN), including the installation, troubleshooting, maintenance, and support of network services and equipment.
• Assists the Client Agency Network Services Manager and the other DoIT teams in establishing and implementing long and short-term strategic plans to ensure alignment with Agency/Bureau strategic initiatives.
• Develops technical specifications and other language for inclusion in Request for Information (RFI), Request for Proposal (RFP), Invitation for Bid (IFB), and other procurement documents and evaluates vendor responses for technical merit.
• Serves as working supervisor.
• Provides technical consultation to internal customers and monitors and reviews system and equipment integrity and network quality standards by proactively anticipating and resolving operational and customer problems.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college with coursework in management information systems, data processing, telecommunications, or a directly related Information Technology related field.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing, or telecommunications in a public or business organization.

Specialized Skills

• Requires three (3) years of professional experience managing or supporting enterprise-level Wide Area Network (WAN) infrastructure, including configuration, troubleshooting, performance optimization, and administration of routers, switches, and related network hardware and software.
• Requires three (3) years of professional experience designing, implementing and managing Virtual Private Networks (VPNs) and secure remote access technologies, including site-to-site and client-based VPNs utilizing Internet Protocol Security (IPsec) and SSL/TLS protocols.
• Requires three (3) years of professional experience in WAN architecture and capacity planning, including developing technical specification for vendor-provided broadband, MPLS/VPLS, or metro ethernet services to ensure scalability, reliability, and performance.
• Requires three (3) years of professional experience supervising and leading technical teams including assigning and reviewing work, mentoring staff, conducting performance evaluations, and aligning team performance with organizational goals.

Preferred Qualifications

• Three (3) years of professional experience managing or supporting enterprise-level Wide Area Network (WAN) infrastructure, including configuration, troubleshooting, performance optimization, and administration of routers, switches, and related network hardware and software.
• Three (3) years of professional experience designing, implementing and managing Virtual Private Networks (VPNs) and secure remote access technologies, including site-to-site and client-based VPNs utilizing Internet Protocol Security (IPsec) and SSL/TLS protocols.
• Three (3) years of professional experience in WAN architecture and capacity planning, including developing technical specification for vendor-provided broadband, MPLS/VPLS, or metro ethernet services to ensure scalability, reliability, and performance.
• Three (3) years of professional experience supervising and leading technical teams including assigning and reviewing work, mentoring staff, conducting performance evaluations, and aligning team performance with organizational goals.
• Three (3) years of professional experience utilizing Software-Defined Wide Area Network (SDWAN) technologies to optimize WAN performance, improve operational agility, and enhance network resiliency across multiple geographic locations.
• Three (3) years of professional experience working within complex enterprise networks with demonstrated knowledge of telecommunications technologies and products such as MPLS/VPLS, DWDM, and Cellular data solutions.
• Three (3) years of experience developing network-related policies, standards, or technical specifications for procurement documents (RFIs, RFPs, IFBs), evaluating vendor proposals for compliance and merit, and applying expertise in network performance monitoring, ITSM frameworks, and SLA/KPI metrics to ensure reliable, compliant service delivery.
• Ability to analyze complex administrative challenges, identify root causes, implement strategic, results-driven solutions to improve operational efficiency, and clearly communicate findings and recommendations, exercising sound judgment in evaluating operational or procedural issues.
• Ability to develop and maintain cooperative working relationships with associates, vendors, clients, managers, executives, eternal stakeholders, and others, fostering collaboration in resolving sensitive administrative or technical issues and supporting subordinate team members or project staff.
• Certification(s) in one or more of the following relevant infrastructure technologies such as: Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA).

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires a valid driver’s license and the ability to travel.
• Requires the ability to work outside of normal hours to meet deadlines.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
• Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.