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GenTax Registration and Correspondence Section Manager (SPSA, Opt. 3)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jan 11, 2022

Springfield, IL, US, 62702-5145

Job Requisition ID:  6755

Agency:  Department of Innovation and Technology 
Closing Date/Time:  10/27/2021 
Salary:  $8,334.00 - $9,584.00/Monthly 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  Term Appointment Gubernatorial (Management Bill) 063 


****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Position Overview

The Illinois Department of Innovation and Technology (DoIT) is seeking a Manager for the GenTax Registration & Correspondence Section supporting the Illinois Department of Revenue (IDOR). The DoIT Team at IDOR is responsible for the development, implementation, and support of technology solutions that support IDOR initiatives to administer Illinois tax laws and collect tax revenues in a fair, consistent, and efficient manner for the taxpayers and to provide accurate, timely, and reliable funding and information to state and local constituents.  This Manager should have in-depth knowledge of the current and up-and-coming trends in the IT field and be highly proficient in the discipline of software development, project management, and team development. To be successful, you will need to be highly analytical and professional, and possess effective communication skills and excellent organizational skills. The selected candidate will serve as a full-line supervisor with experience managing customer relationships, collaborating with architects, team leads, developers, quality control, documentation, and management team members. We invite qualified candidates to join our professional IT team as we transform technology for the State of Illinois!

Job Responsibilities

1. (35%) As the GenTax Registration and Correspondence Section Manager, manages the development and maintenance of systems used by the section:

  • Receives and analyzes requests from system users requiring new development or modifications to the system and confers with users to translate their business requirements to technical requirements and to to provide input on systems perspective and guidance related to requests; Evaluates and prioritizes Section projects and confers with the staff assistant/lead worker in the assignment of projects to staff. 
  • Reviews systems design and program specifications; develops detailed design documents, statements of work, and technical specifications and submits to Division Manager for approval.
  • Establishes work plans, schedules target dates and objectives.
  • Determines feasibility, prepares cost estimates, timing and equipment requirements.
  • Manages customer relationships; collaborates with architects, team leads, developers, quality control, documentation, and management team members.
  • Monitors overall systems changes; verifies systems readiness for implementation. 
  • Works closely with other Section Managers to maintain the overall perspective of the GenTax system; monitors and manages project portions when crossing sections and/or divisions to ensure the project is completed.
  • Informs Division Manager of problems and milestones reached.
  • Develops various reports regarding the GenTax system for the Division Manager.
  • Utilizes object-oriented concepts (vb.net, C#) in performance of duties.
  • Attends and participates in various staff meetings; attends technical conferences and seminars.
  • Travels in performance of duties.

(Job Responsibilities continued)

2.  (25%)Serves as full line supervisor: 

  • Assigns and reviews work. 
  • Provides guidance and training to assigned staff. 
  • Counsels staff regarding work performance. 
  • Reassigns staff to meet day-to-day operating needs. 
  • Establishes annual goals and objectives. 
  • Approves time off. 
  • Adjusts first level grievances. 
  • Effectively recommends and imposes discipline, up to and including discharge. 
  • Prepares and signs performance evaluations. 
  • Determines and recommends staffing needs.

3. (15%) Assists the Division Manager with short-term and long-range IT strategies and processes: 

  • Provides input into operating policies and procedures which will enhance Division operations relative to the mission of the Department.
  • Establishes goals and objectives for the Section and implements policies and procedures.
  • Receives legislative impact reports from the staff assistant, reviews for accuracy of information and to determine scope of impact to Section systems, and possibly to Division wide systems; prepares any additional documents and reports and submits legislative impact reports to the Division Manager.
  • Recommends revisions to Information Technology Standards.  Develops impact statements for legislative proposals that affect the GenTax refunds, revenue accounting and transactions portion of the system.
  • Performs various day-to-day management activities in absence of the Division Manager, such as, but not limited to planning stages of projects based on needs and funding of the Department; overseeing projects that cross Sections within the Division. 
  • Follows Director initiatives to ensure work is being completed timely and accurately.
  • Manages and enforces change control policies.
  • Enforces software development life cycle.

(Job Responsibilities continued)

4. (15%) Coordinates testing and implementation of systems modifications with internal and external agency users and ensures appropriate approvals are obtained:

  • Confers with Section staff members and internal and external agency users to coordinate efforts and resolve problems.
  • Consults with users, technical and operation staff regarding system or program problems, works closely with Section staff to analyze problem areas and develop and recommend solutions, works closely with other section managers in the Division for the full tax data perspective. 
  • Directs the implementation of solutions to problems; maintains appropriate sense of urgency for each problem situation.

5. (5%) Directs technical program budget preparation for the Section: 

  • Determines, analyzes and provides Division Manager with justification of expenditure as well as information on feasibility, availability and pricing of technologies and services for the Section.
  • Prepares justification for the use of resources for the Section.
  • Provides input into Division budget projections for the Section. 

 6. (5%) Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Knowledge, Skills, and Abilities

Minimum Qualifications
1.    Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
2.    Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in management information systems. 
3.    Requires two (2) years of professional IT supervisory or team leadership experience. 


Preferred Qualifications (In Order of Significance)
1.    Five (5) years of professional IT management experience. 
2.    Bachelor’s Degree in computer science or a related field.  
3.    Five (5 years of administrative experience coordinating a subsystem of a computer-based management information system. 
4.    Five (5) years of professional experience conferring with users and translating their business requirements to technical requirements. 
5.    Four (4) years of professional IT supervisory or team leadership experience. 
6.    Four (4) years of professional IT supervisory or team leadership experience of a professional subordinate team of five or more employees.
7.    Five (5) years of professional experience in change control management and software development life cycle, including implementing related policies and procedures. 
8.    Five (5) years of professional experience determining project feasibility, preparing cost estimates, timing and equipment requirements. 
9.    Five (5) years of experience with secure data file transmission protocols (sftp).  
10.    Five (5) years of experience utilizing object-oriented concepts, such as vb.net or C#. 
11.    Three (3) years of experience in professional development of subordinate staff. 

Employment Conditions

1.    Requires a fingerprint background check.
2.    Requires passing tax compliance check.
3.    Requires ability to work overtime and outside of normal working hours to meet deadlines.
4.    Requires a current and valid driver’s license.
5.    Requires ability to travel.
6.    Requires ability to serve on-call.

Work Hours:  7:45 AM - 4:15 PM 
Work Location: 101 W Jefferson St Springfield, IL 62702-5145 
Agency Contact:  Arlene.Herron@illinois.gov 
Job Function: Administration/Management; Technology 

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.