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IDVA-CENTRAL OFFICE O&P OFFICE SPECIALIST PROGRAMS ADJUDICATOR (UMP)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Oct 21, 2025
Location: 

Springfield, IL, US, 62704

Job Requisition ID:  49855

Job Requisition ID: 49855 
Closing Date/Time: 11/04/2025​
Agency: Department of Veterans' Affairs
Class Title: OFFICE SPECIALIST - 30080 
Skill Option: General - Clerical - UMP Certificate 
Bilingual Option: None 
Salary: $4,414-$5,926/Monthly; CBA language applies; Anticipated starting salary $4,414/Monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC028 Paraprofessional Human Services Employees, AFSCME

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number 49855

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

  • Under general direction of the Operations and Programs Division Manager, receives and adjudicates claims and processes forms related to veterans concerning eligibility or recognition from their military service.
  • Assists Secretary of State to provide benefits associated to specific veteran eligibilities for military related license plates.
  • Receives and processes the Certificates of Burial of War Veterans forms that are mailed to Central Office. Ensures that all required fields for the Roll of Honor are input into the proper location in the System of Record (CyberVet) and scanned into images. Advises entities that are required to complete the Certificate of Burial of War Veteran in completing and processing the form correctly.
  • Assists the Governor's Office with letters advising of benefits and sources. Generates and prepares Welcome Home Letters from the Office of the Governor for discharging service members
    returning to Illinois on their benefits and where they can seek them.
  • Types routine correspondence, researches and responds to inquiries applying general knowledge of the department operations governed by regulations, rules, policies, and procedures.
  • Receives and routes incoming calls within the Department or Field and responds to inquiries from Department and other government agencies, general public and veterans and their families. Relieves receptionist for breaks, lunches and on benefit days off.
  • Performs other duties as required or assigned which are reasonably within the realm of the duties enumerated above.

Minimum Qualifictions

  • Requires knowledge, skill and mental development equivalent to two (2) years of secretarial/business college and one (1)year of office experience, or completion of high school and three (3) years of office experience, or three (3) years of independent business experience.
  • Requires ability to keyboard accurately at 30 wpm.
  • Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications

  • One (1) year of experience in office practices and procedures.
  • One (1) year of experience using Microsoft Office software and computer programs.
  • One (1) year of experience in office correspondence and documentation, specifically, using office appropriate grammar, spelling, and punctuation.
  • One (1) year of experience using manual and automated office equipment.
  • One (1) year of experience instructing, guiding, and training others.
  • One (1) year of experience establishing and developing written instructions and procedures.

Conditions of Employment

  • Requires ability to pass a background check.
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other
    industry related topics relevant to the job duties.
  • Requires use of agency-supplied equipment (mobile phone, laptop, etc.).
  • Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime.
    The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours:  8:30a.m. - 5:00p.m., Monday-Friday  
Work Location: 833 S Spring St Springfield, IL 62704-2617  
Agency Contact: IDVA.HR.APPLICANTS@ILLINOIS.GOV

Posting Group: Office & Administrative Support  

 

This position does not contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

 

About the Agency:
The Illinois Department of Veterans Affairs is a state agency designed to empower veterans and their families to thrive. We do this by assisting them in navigating the system of federal, state, and local resources and benefits, providing long-term health care for eligible veterans in our Veterans’ Homes and partnering with other agencies and non-profits to help veterans address education, mental health, housing, employment, and other challenges. A career with the Illinois Department of Veterans’ Affairs provides a rewarding and challenging opportunity for individuals. Working together, we create partnerships and experiences that engage and inspire our fellow co-workers and the veterans and their family members that we serve every day.


Nearest Major Market: Springfield

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