IIT Suspense Section Manager (PUBLIC SERVICE ADMINISTRATOR OPT. 2)
Springfield, IL, US, 62702
Job Requisition ID: 54472
Opening Date: 03/24/2026
Closing Date: 04/07/2026
Agency:Department of Revenue
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Fiscal Management/Accounting/Budget/ Internal Audit/Insurance/Financial
Bilingual Option: None
Salary: $8,281 - $9,096/mo ($99,372 - $109,152/yr)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory (Management Bill) Exclusion from RC062 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring an IIT Suspense Section Manager (Public Service Administrator, Opt. 2) for our Individual Processing Division located in Springfield, IL. This position is responsible for managing, training, and developing staff to process individual income tax returns. The ideal candidate for this position has extensive knowledge of federal and Illinois tax laws; time management; the ability to conduct thorough analysis of policy and system changes to ensure proper implementation; excellent oral and written communication skills; and proficiency with specialized tax software and Microsoft Office software applications. Don’t let this opportunity pass you by. Apply now before time runs out!
The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision and life).
Job Responsibilities
- Under general direction, as the manager of the Individual Income Tax (IIT) Suspense Section, monitors work and ensures operational efficiency of subordinate staff.
- Serves as full line supervisor.
- Examines, researches, adjusts, and resolves the more technical, complex, and/or controversial taxpayer accounts.
- Provides guidance and assistance to subordinates in resolving procedural problems, complex processing problems, and resolution of accounts.
- Participates in year-end testing and serves on special project teams.
- Leads special projects as assigned by the Division or Bureau Managers (e.g., implementation of new programs).
- Attends and participates in Division/Bureau staff meetings to keep apprised of any new and/or revised policies, operating procedures, legislation, etc.
- Provides back-up to other section managers within the division to supervise staff in the absence of the regular supervisor or to provide additional assistance regarding production backlogs, new program implementation, or special projects.
- Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to four years of college, preferably with coursework in accounting or finance.
- Requires prior experience equivalent to three years of progressively responsible administrative experience in accounting or finance with related tax accounting work.
Preferred Qualifications
- Four (4) years of experience with Illinois Income Tax returns, accounts, rules, regulations, and processes.
- Three (3) years of experience developing, installing, and evaluating new and revised methods, procedures, and performance standards.
- Three (3) years of experience preparing and maintaining complex statistical and informational reports.
- Three (3) years of experience communicating effectively with the public and at multiple levels within an organization both orally and in writing.
- Two (2) years of experience supervising staff (i.e., assigning work, approving time off, and evaluating performance).
- Advanced proficiency with the GenTax, MyTax Illinois, or similar tax processing software.
- Intermediate proficiency using Microsoft Word or similar word processing software.
- Intermediate proficiency using Microsoft Excel or similar spreadsheet software.
Conditions of Employment
- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- Overtime is a condition of employment, and you may be requested or required to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: 7:45am - 4:15pm, Monday - Friday
Headquarter Location: 101 W Jefferson St, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: [[recruiterEmail]]
Email: Cassie.Schrader@illinois.gov
Phone #: 217-524-5399
Posting Group: Leadership & Management
Agency statement
The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.
IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield