IMA Guest Services Representative

Job Responsibilities

Position Posting/Marketing Statement:  Provide adequate military housing for guests to Camp Lincoln and the Illinois Military Academy.

• Ensure front desk area and lobby remains clean.  Process night audit procedures and close credit card machines nightly.  Maintains lost and found program.  Ensures that customer service is the first priority. Receives and confirms room reservations by letter, telephone, email or personal contact.
• Registers and assigns rooms to guests, make and issue room keys, and may escort guests to rooms as needed.  Ensures that only authorized patrons use government sponsored quarters.
• Ensures housekeeping status of rooms is updated.  Record and notify appropriate person/organization of maintenance problems reported by guests.
• Calculates and posts charges to a patron’s account and balances totals with control records.  Accepts payment, makes change and presents departing guest with checkout statements.
• Maintains current check out list.  Always maintains a professional manner.  Ensures required information is received from guest and properly entered into guest folio.
• Prints back up reports from property management system.  Ensure front desk area and lobby remains clean.  Process night audit procedures and close credit card machines nightly.  Maintains lost and found program.
• Performs other duties as assigned by the IMA Housing Office.

Knowledge, Skills, and Abilities

• Candidates are preferred to have experience or education with computer software, computer hardware and Audio/Visual equipment.

  Preferred Qualifications (In Order of Significance)

  1. Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick         and efficient retrieval of information.

  2. Maintains professional customer service.

  3. Promptly and courteously receives, greets and answers questions from visitors and telephone callers.

  4. Accurately registers guests ensuring compliance with established patron eligibility criteria.

  5. Accurately prepares reports according to regulations or established deadlines.

  6. Ensures compliance with all established safety policies, security policies and regulations.

Employment Conditions

• Requires possession of valid driver’s license.