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IMA Guest Services Representative

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  May 10, 2022

Springfield, IL, US, 62702-2399

Job Requisition ID:  15245

Agency :  Department of Military Affairs 
Closing Date/Time: 08/09/2022
Salary:   $14.00/Hourly  
Job Type:   Hourly Part Time  
County:   Sangamon  
Number of Vacancies:   1  


Posting Identification Number  15245

Directorate/Wing:   Camp Lincoln/IMA Building

Schedule:  Hours are based on operational need

Hours:  Can vary based on mission requirements

Date Posted: 5/10/22

Last Day to Apply: 8/9/2022 

BID NOTICE #:  15245



  • Must complete and submit an FM115-R application before the closing date to the Department of Military Affairs, State Personnel Office, 1301 N. MacArthur Boulevard, Springfield, IL 62702-2399. 
  • Applications may be obtained by visiting the website at http://www.il.ngb.army.mil/ select "Employment Opportunities" then select "DMA FM-115". 
  • Mail forms to Department of Military Affairs, State Personnel Office, 1301 N. MacArthur Boulevard, Springfield, IL 62702-2399,
  • OR email to DMA.StatePersonnelHROffice@illinois.gov

NOTE: Applications submitted on forms issued prior to the 07/2015 revision will NOT be accepted.

FOR ADDITIONAL INFORMATION:  Contact Deb Singer at (217) 761-3786

SUBMIT APPLICATIONS TO: (Must be postmarked by closing date)

Illinois Department of Military Affairs

ATTN:  State Personnel Office

1301 N MacArthur Blvd

Springfield, IL 62702

EMAIL: DMA.StatePersonnelHROffice@illinois.gov




Job Responsibilities

Position Posting/Marketing Statement:  Provide adequate military housing for guests to Camp Lincoln and the Illinois Military Academy.

  • Ensure front desk area and lobby remains clean.  Process night audit procedures and close credit card machines nightly.  Maintains lost and found program.  Ensures that customer service is the first priority. Receives and confirms room reservations by letter, telephone, email or personal contact.
  • Registers and assigns rooms to guests, make and issue room keys, and may escort guests to rooms as needed.  Ensures that only authorized patrons use government sponsored quarters.
  • Ensures housekeeping status of rooms is updated.  Record and notify appropriate person/organization of maintenance problems reported by guests.
  • Calculates and posts charges to a patron’s account and balances totals with control records.  Accepts payment, makes change and presents departing guest with checkout statements.
  • Maintains current check out list.  Always maintains a professional manner.  Ensures required information is received from guest and properly entered into guest folio.
  • Prints back up reports from property management system.  Ensure front desk area and lobby remains clean.  Process night audit procedures and close credit card machines nightly.  Maintains lost and found program.
  • Performs other duties as assigned by the IMA Housing Office.

Knowledge, Skills, and Abilities

  • Candidates are preferred to have experience or education with computer software, computer hardware and Audio/Visual equipment.

    Preferred Qualifications (In Order of Significance)

    1. Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick         and efficient retrieval of information.

    2. Maintains professional customer service.

    3. Promptly and courteously receives, greets and answers questions from visitors and telephone callers.

    4. Accurately registers guests ensuring compliance with established patron eligibility criteria.

    5. Accurately prepares reports according to regulations or established deadlines.

    6. Ensures compliance with all established safety policies, security policies and regulations.

Employment Conditions

  • Requires possession of valid driver’s license.

Work Hours:  Hours based on operational need  
Work Location: 1301 N Macarthur Blvd, IL 62702-2399  

Job Function:  Clerical and Administrative Support  


Agency Contact:   

Email: DMA.StatePersonnelHROffice@illinois.gov

Phone #:217-761-3786




Department of Defense (DOD) background check and receipt of a DOD Common Access Card (CAC) is required for this position.