IMA Guest Services Representative
Springfield, IL, US, 62702-2399
Agency : Department of Military Affairs
Closing Date/Time: 08/09/2022
Salary: $14.00/Hourly
Job Type: Hourly Part Time
County: Sangamon
Number of Vacancies: 1
Plan/BU:
Posting Identification Number 15245
Directorate/Wing: Camp Lincoln/IMA Building
Schedule: Hours are based on operational need
Hours: Can vary based on mission requirements
Date Posted: 5/10/22
Last Day to Apply: 8/9/2022
BID NOTICE #: 15245
DO NOT APPLY ONLINE!
HOW TO APPLY:
- Must complete and submit an FM115-R application before the closing date to the Department of Military Affairs, State Personnel Office, 1301 N. MacArthur Boulevard, Springfield, IL 62702-2399.
- Applications may be obtained by visiting the website at http://www.il.ngb.army.mil/ select "Employment Opportunities" then select "DMA FM-115".
- Mail forms to Department of Military Affairs, State Personnel Office, 1301 N. MacArthur Boulevard, Springfield, IL 62702-2399,
- OR email to DMA.StatePersonnelHROffice@illinois.gov
NOTE: Applications submitted on forms issued prior to the 07/2015 revision will NOT be accepted.
FOR ADDITIONAL INFORMATION: Contact Deb Singer at (217) 761-3786
SUBMIT APPLICATIONS TO: (Must be postmarked by closing date)
Illinois Department of Military Affairs
ATTN: State Personnel Office
1301 N MacArthur Blvd
Springfield, IL 62702
EMAIL: DMA.StatePersonnelHROffice@illinois.gov
CURRENT STATE OF ILLINOIS EMPLOYEES MUST SUBMIT A SEPARATE BID FORM AND APPLICATION FOR EACH POSITION APPLIED FOR.
Job Responsibilities
Position Posting/Marketing Statement: Provide adequate military housing for guests to Camp Lincoln and the Illinois Military Academy.
- Ensure front desk area and lobby remains clean. Process night audit procedures and close credit card machines nightly. Maintains lost and found program. Ensures that customer service is the first priority. Receives and confirms room reservations by letter, telephone, email or personal contact.
- Registers and assigns rooms to guests, make and issue room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government sponsored quarters.
- Ensures housekeeping status of rooms is updated. Record and notify appropriate person/organization of maintenance problems reported by guests.
- Calculates and posts charges to a patron’s account and balances totals with control records. Accepts payment, makes change and presents departing guest with checkout statements.
- Maintains current check out list. Always maintains a professional manner. Ensures required information is received from guest and properly entered into guest folio.
- Prints back up reports from property management system. Ensure front desk area and lobby remains clean. Process night audit procedures and close credit card machines nightly. Maintains lost and found program.
- Performs other duties as assigned by the IMA Housing Office.
Knowledge, Skills, and Abilities
- Candidates are preferred to have experience or education with computer software, computer hardware and Audio/Visual equipment.
Preferred Qualifications (In Order of Significance)
1. Accurately maintains and updates guest room assignments, checkout lists and patron accounts to enable quick and efficient retrieval of information.
2. Maintains professional customer service.
3. Promptly and courteously receives, greets and answers questions from visitors and telephone callers.
4. Accurately registers guests ensuring compliance with established patron eligibility criteria.
5. Accurately prepares reports according to regulations or established deadlines.
6. Ensures compliance with all established safety policies, security policies and regulations.
Employment Conditions
- Requires possession of valid driver’s license.
Work Hours: Hours based on operational need
Work Location: 1301 N Macarthur Blvd, IL 62702-2399
Job Function: Clerical and Administrative Support
Agency Contact:
Email: DMA.StatePersonnelHROffice@illinois.gov
Phone #:217-761-3786
DO NOT APPLY ONLINE!
Department of Defense (DOD) background check and receipt of a DOD Common Access Card (CAC) is required for this position.