INFORMATION SERVICES INTERN (UMP)

Job Responsibilities

Under immediate supervision, for a period of six months and up to 24 months, participates in an agency-sponsored Information Technology (IT) training program as a member of a team providing information technology services as a Helpdesk/Quality Assurance (QA) Intern for the support, development, enhancement, and maintenance of Enterprise Applications and systems. Receives formal classroom and on-the-job training and experience in information technology concepts and methods. Receives formal classroom and on the job training to assist with the code analysis, design concepts, development, testing, deployment, and documentation. Receives formal classroom and on the job training to assist with and prepare reports of data analysis and statistics to identify areas for improvement. Assists with assignments using various software tools. Travels to attend meetings, training, and conferences.

For a period of six months and up to 24 months, participates in an agency-sponsored IT training program as a member of a team providing information technology services as a Helpdesk/QA Intern for the support, development, enhancement, and maintenance of Enterprise Applications and systems. Receives formal classroom and on-the-job training and experience in information technology concepts and methods. Learns operational functions of the Department or the agencies supported; performs fact-finding and data analysis for root cause errors/issue; studies and learns phases of program development design cycle; performs analysis of specifications, designing logic, writing code, and testing, debugging and documenting applications programs to support Helpdesk Ter II and/or QA initiatives for improvement.

(Job Responsibilities continued)

• Receives formal classroom and on the job training to assist with the code analysis, design concepts, development, testing, deployment, and documentation. Helps review to ensure the software solutions comply with security business needs, security considerations, performance requirements and established standards that reflect CISSP and SOI Policy Standards.

• Receives formal classroom and on the job training to assist with and prepare reports of data analysis and statistics to identify areas for improvement. Assists lead analyst in the preparation and maintenance of written documentation for assigned tasks; assists with HelpDesk Tickets and root cause analysis as directed.

• Assists with assignments using various software tools including IBM and Microsoft development tools.

• Continues education by attending formal training classes approved by the division and section management to expand knowledge of information technology concepts; travels when held offsite.

• Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Knowledge, Skills, and Abilities

Requires completion of four years of college, preferably in computer science or a related field, or completion of two years of technical school in computer science or a related, or active enrollment in college with satisfactory completion of 24 semester hours in computer science. Requires elementary knowledge of Information Technology concepts and the theories and functions of computer systems, including the design and control of information.  Requires ability to learn how to research, evaluate and test software and/or hardware applications.  Requires ability to follow complex oral and written instructions.  Requires ability to effectively participate in and profit from on-the-job training and to effectively apply knowledge acquired to assigned work activities.  Requires ability to establish and maintain satisfactory working relationships with associates, vendors, and others. Requires ability to analyze data logically.  Requires good oral and written communication skills.  Requires a valid driver’s license and the ability to travel. This class is included as an Upward Mobility Program credential title.