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INFORMATION SERVICES INTERN (UMP)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 16, 2022
Location: 

Springfield, IL, US, 62702-5170

Job Requisition ID:  16752

Agency:  Department of Innovation and Technology  

Posting Date: 06/17/2022
Closing Date/Time:  07/01/2022 
Salary:  $4,162-6,033/monthly 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  2 
Plan/BU:  RC063 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification # DoIT 33546

Job Responsibilities

Under immediate supervision, for a period of six months and up to 24 months, participates in an agency-sponsored Information Technology (IT) training program as a member of a team providing information technology services as a Helpdesk/Quality Assurance (QA) Intern for the support, development, enhancement, and maintenance of Enterprise Applications and systems. Receives formal classroom and on-the-job training and experience in information technology concepts and methods. Receives formal classroom and on the job training to assist with the code analysis, design concepts, development, testing, deployment, and documentation. Receives formal classroom and on the job training to assist with and prepare reports of data analysis and statistics to identify areas for improvement. Assists with assignments using various software tools. Travels to attend meetings, training, and conferences.

 

For a period of six months and up to 24 months, participates in an agency-sponsored IT training program as a member of a team providing information technology services as a Helpdesk/QA Intern for the support, development, enhancement, and maintenance of Enterprise Applications and systems. Receives formal classroom and on-the-job training and experience in information technology concepts and methods. Learns operational functions of the Department or the agencies supported; performs fact-finding and data analysis for root cause errors/issue; studies and learns phases of program development design cycle; performs analysis of specifications, designing logic, writing code, and testing, debugging and documenting applications programs to support Helpdesk Ter II and/or QA initiatives for improvement.

 

 

(Job Responsibilities continued)

  • Receives formal classroom and on the job training to assist with the code analysis, design concepts, development, testing, deployment, and documentation. Helps review to ensure the software solutions comply with security business needs, security considerations, performance requirements and established standards that reflect CISSP and SOI Policy Standards.
  • Receives formal classroom and on the job training to assist with and prepare reports of data analysis and statistics to identify areas for improvement. Assists lead analyst in the preparation and maintenance of written documentation for assigned tasks; assists with HelpDesk Tickets and root cause analysis as directed.

  • Assists with assignments using various software tools including IBM and Microsoft development tools.

  • Continues education by attending formal training classes approved by the division and section management to expand knowledge of information technology concepts; travels when held offsite.

  • Performs other duties as assigned or required which are reasonably within the scope of the duties enumerated above.

Knowledge, Skills, and Abilities

Requires completion of four years of college, preferably in computer science or a related field, or completion of two years of technical school in computer science or a related, or active enrollment in college with satisfactory completion of 24 semester hours in computer science. Requires elementary knowledge of Information Technology concepts and the theories and functions of computer systems, including the design and control of information.  Requires ability to learn how to research, evaluate and test software and/or hardware applications.  Requires ability to follow complex oral and written instructions.  Requires ability to effectively participate in and profit from on-the-job training and to effectively apply knowledge acquired to assigned work activities.  Requires ability to establish and maintain satisfactory working relationships with associates, vendors, and others. Requires ability to analyze data logically.  Requires good oral and written communication skills.  Requires a valid driver’s license and the ability to travel. This class is included as an Upward Mobility Program credential title.

Work Hours:  8:30 am - 5:00 pm  
Work Location: 120 W Jefferson St Springfield, IL 62702-5170  

Agency Contact: DoIT.BidForms@illinois.gov 

Job Function:  Technology  

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Please submit application via email to: DoIT.BidForms@illinois.gov 

 

Current State Employees:

  • Seeking a Promotion or Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

Please note: You must submit a copy of your official transcripts for verification of college credit hours. Failure to submit transcripts with your CMS 100 will result in your application being rejected.


The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation