INFORMATION SERVICES INTERN (UMP)
Springfield, IL, US, 62702-5170
Agency: Department of Innovation and Technology
Posting Date: 06/17/2022
Closing Date/Time: 07/01/2022
Salary: $4,162-6,033/Monthly
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 14
Plan/BU: RC063
Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.
DO NOT APPLY ONLINE
**DO NOT CLICK THE APPLY BUTTON**
CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.
Posting Identification # 33659
Job Responsibilities
Under immediate supervision, participates in an agency-sponsored IT training program for a period of six to a maximum of 24 months; receives formal instruction and on-the-job training as a call center contact at the IT Service Desk (ITSD). Receives on-the-job training pertaining to basic incident management of Technology services and equipment, basic troubleshooting of incidents, maintaining documentation and coordinating resolution on service requests and incidents. Assists with development of methods and procedures. Participate in training programs associated with the ITSD products, services, and processes. Travels in the performance of duties.
(Job Responsibilities continued)
- Participates in an agency-sponsored IT training program for a period of six to a maximum of 24 months; receives on-the-job training pertaining to basic incident management of Technology services and equipment in accordance with established operational standards and guidelines, responding to customer request via telephone or email, entering incidents in reporting system and collects detailed information to understand and document the incident, and participates in coordinating, monitoring and resolving service requests and incidents within scope and knowledge or directs the more difficult incident to higher level staff.
- Works in a team environment to assist in the troubleshooting of incidents of a basic level of difficulty to identify cause and implement appropriate corrections to resolve.
- Receives on-the-job training on maintaining documentation on incidents using appropriate reporting tools according to the established procedures and standards; travels when held offsite. Receives formal instruction and on-the-job training as a call center contact at the IT Service Desk (ITSD).
- Assists in the development of methods and procedures and training programs to improve skill levels associated with the ITSD products, services, and processes.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Knowledge, Skills, and Abilities
Requires completion of four years of college, preferably in computer science or a related field, or completion of two years of technical school in computer science or related field, or active enrollment in college with satisfactory completion of 24 semester hours in computer science. Qualifying state employees in the Upward Mobility Program shall have the stated requirements of this classification waived by successful completion of specific proficiency tests and training programs. Requires elementary knowledge of IT concepts and the theories and functions of computer systems, including the design and control of information. Requires ability to establish and maintain a satisfactory working relationship with customers, employees and management. Requires ability to follow complex oral and written instructions. Requires good oral and written communication skills. Requires a valid driver’s license and the ability to travel.
This class is included as an Upward Mobility Program credential title.
Requires the ability to successfully complete a nationwide background check, which includes fingerprints and photograph, as defined by the Internal Revenue Service Pub 1075.
Work Hours: 8:30 am - 5:00 pm
Work Location: 120 W Jefferson St Springfield, IL 62702-5170
Agency Contact: DoIT.BidForms@illinois.gov
Job Function: Technology
CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR.
APPLICATION INSTRUCTIONS
DO NOT APPLY ONLINE.
Please submit application via email to: DoIT.BidForms@illinois.gov
Current State Employees:
- Seeking a Promotion or Reduction– Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
- separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.
- Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.
Former State Employees:
- Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
- A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.
- Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.
Non-State Employees:
- Submit a CMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
- Documentation is required for each Posting/Bid ID or your application(s) will be rejected.
- Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.
Please note: You must submit a copy of your official transcripts for verification of college credit hours. Failure to submit transcripts with your CMS 100 will result in your application being rejected.
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation