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INFORMATION SERVICES SPECIALIST I (UPWARD MOBILITY) - Opt S (ITHD technician)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 17, 2022
Location: 

Springfield, IL, US, 62703-2487

Job Requisition ID:  16921

Agency:  Illinois State Police  
Closing Date/Time:  07/01/2022 
Salary:  $4,558 - $6,699, Anticipated $4,558 - CBA Language Applies 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  RC063 

 

Collective Bargaining Agreement language applies to this requisition:
We are currently transitioning away from a paper application process to an electronic application process. This position has not been transitioned. Please follow the directions below when applying to this position.

 

DO NOT APPLY ONLINE

**DO NOT CLICK THE APPLY BUTTON**

 

CMS100/B Employment Application and all applicable documentation should be submitted to the Agency contact listed below.

 

Posting Identification #

16921

Position Overview

THIS IS A DoIT DESIGNATED POSITION

Under immediate supervision, on an indeterminate shift, participates in performing duties in the application and use of mainframe, minicomputers or microcomputers; monitors and coordinates data transmission between the mainframe, minicomputer and microcomputers; assists in the diagnosis of problems reported to the ITHD, contacts proper vendor, systems analyst, programmer analyst and support personnel depending on the problem; responsible for recognizing, evaluating, ensuring resolution, and documentation of problems reported by ISP users; assists the Lead Worker in reviewing and tracking work assignments. 

Job Responsibilities

1. 25%  Participates in performing duties in the application and use of mainframe, minicomputers or microcomputers; monitors and coordinates data transmission between the mainframe, minicomputer and microcomputers. Participates in the coordination, control and analysis of the overall system functions and network. Participates in the coordination of functions and analysis for the large complex information processing system and network; mini and micro systems along with maintaining telecommunications equipment and services in a VTAM/LAN/WAN environment. Assists in providing diagnostic functions for problems reported to the Central Management Services Illinois Communications Network / Communication Management Center (CMC) as well as provides proactive surveillance of the teleprocessing networks and related peripheral equipment. Works with users, vendors, systems analysts, programmer analysts, technical staff and/or CMC to diagnose problems, initiate problem determination, documents problem in tracking software, provides and/or assists, and documents problem resolution. Provides assistance to users performing complex back-up and/or recovery procedures. Performs functions associated with tape library maintenance along with operating and diagnosing problems relating to all computer peripheral and non-peripheral equipment.

 

2. 20%  Assists in the diagnosis of problems reported to the ITHD, contacts proper vendor, system analyst, programmer analyst and support personnel depending on the problem. Uses all hardware and software diagnostic resources available such as IBM;s Netview, Network Problem Determination Application/Hardware Monitor, Network Performance Monitor, Distributed Console Access Facility, and Solar Winds Participates in the coordination of activities and acts as liaison between the vendor, network user, system analysts, programmer analysts and other support staff. Coordinates repair activities until the problem is resolved and escalates problems that are not solved to ISP management and vendors in order to meet performance goals Performs pro-active surveillance of the teleprocessing networks and related peripheral equipment using real time network monitors and system generated alerts or alarms. Responds to problems identified and improves or restores service to the user to provide the 24 hours a day, 7 days a week network availability. Continues to correct/update  information in multiple data bases, restore circuits, keeps detailed records of events during outages and record detailed problem resolution. 

Job Responsibilities Continued

3. 20%  Assists higher level systems services in recognizing, evaluating, ensuring resolution, and documenting problems reported by ISP users related to LEADS/CHF and NCIC data files, rejects on record maintenance for LEADS/CHF, inaccurate NCIC data follow-up network or line problems, terminal or printer problems and use of software authorized and supported by the ISP ITHD Support team. Tracks, evaluates and reports problem trends to high level supervisors.

4. 15%  Assists the Lead Worker in reviewing and tracking work assignments, closing and restarting of systems; analyzing and solving complex production and teleprocessing problems and establishing job production order and returns based on master schedule.

5. 10% Enforces security procedures as outlined in the Data Center policy and Procedures manual and system security through the re-setting of user passwords and ids. Documents and reports any deviations found. Monitors access to secure areas of Data Center, accompanies non-ISB employees as necessary in Data Center.

6. 5% Attends job related classes recommended by management and provided by the employer or its vendors. Studies manuals and new technical releases on new and existing equipment utilized. Attends meetings concerning network problems as necessary.

7. 5% Performs other duties as required or assigned

Minimum Requirements

  1. Requires knowledge, skill and mental development equivalent to successful completion of two years of college with course work in computer science or directly related fields, or satisfactory completion of an agency sponsored training program.
  2. Requires basic knowledge of procedures for backup and error recovery of hardware and software systems.
  3. Requires elementary experience in technical programming for software systems, such as operating system control programs.

Knowledge, Skills, and Abilities

  1. Basic verbal ability to provide technical advice to users and/or vendors performing complex back-up and/or recovery procedures.
  2. One year of experience as Information Services Intern working with computer systems in either a technical operation or help desk support capacity.
  3. Major in computer science or courses in mathematics, statistics, or accounting.
  4. Knowledge of the Illinois State Police network of applications and associated policies and procedures.

Conditions of Employment

  • Successfully pass a background check.
  • Successfully pass a drug screen.
  • Requires being in rotation for 24-hour call outs on system problems.

About the Agency

The Illinois State Police strives for excellence seeking to be one of the premier policing agencies in the country.  Our core values are Integrity, Service, and Pride.  We are seeking individuals with similar values to join us on our mission to promote public safety.

Work Hours:  8:30am-5:00pm M-F  
Work Location: 801 S 7th St Springfield, IL 62703-2487  
Agency Contact:

ISP.JobPostings@illinois.gov  

Job Family:  Technology  

 

CANDIDATES MUST SUBMIT A SEPARATE BID FORM (as applicable) AND CMS-100/B FOR EACH POSTED VACANCY APPLIED FOR. 

 

APPLICATION INSTRUCTIONS

DO NOT APPLY ONLINE.

Submit completed application via email (include Job Requisition ID in Subject line) to:

ISP.JobPostings@illinois.gov  

or mail your application to:
Illinois State Police

Office of Human Resources 
801 S. 7th St., Ste. 700 Annex
Springfield, IL 62703

Current State Employees:

  • Seeking a Promotion – Submit an Official Position Vacancy Bid Form and CMS-100B Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • Older versions of the CMS-100B will not be graded or returned to applicants. 
    • Failure to complete and submit the new CMS-100B (version dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Transfer – Submit an Official Position Vacancy Bid FormTransfer Request, and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

  • Seeking a Reduction - Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected.  
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

 Former State Employees:

  • Submit an Official Position Vacancy Bid Form and CMS-100 Employment Application (version dated 9/2020 or after) to the Agency Contact address listed above.
    • A separate Bid form and Application is required for each Posting Identification#/Job Requisition ID # or your bid will be rejected. 
    • Failure to complete and submit the new CMS-100 (version dated 9/2020 or after) will result in your application being rejected.

 

Non-State Employees:

  • Submit a CMS-100 Employment Application (version dated 9/2020 or after) and official college transcripts (where applicable) to the Agency Contact address listed above.
    • Documentation is required for each Posting/Bid ID or your application(s) will be rejected.  
    • Failure to complete and submit the new CMS-100 version (dated 9/2020 or after) will result in your application being rejected.

 

The ISP is a Drug Free Workplace