INFORMATION TECHNOLOGY SYSTEM ADMINISTRATOR

Functional Statement

Under the general supervision of the Information Technology Operations Team Lead, the System Administrator is responsible for administering and maintaining the agency’s IT infrastructure and cloud services. This role ensures the stability, security, and performance of core systems including servers, networks, storage, and enterprise applications. The position focuses on proactive system management, administration of enterprise platforms, and collaboration with Executive Staff, Agency Directors, Chief Information Officer, Deputy CIO and vendors on specialized technologies.

Essential Function 1

Manage and support Microsoft Exchange Online and network settings, IIS, Microsoft Teams calling, Active Directory/Entra ID, DNS (internal and external), DHCP, Radius, ticketing system, network appliances (access points, switches), server firmware and operating system, Nutanix clusters, VMware,  Group Policy Object (GPO), Cisco Meraki dashboard, Citrix NetScaler, VPN, Storage Area Network (SAN) File Transfer Protocol (FTP), M365 administration including Microsoft Co-Pilot, Domain Controllers, monitoring services. Azure cloud environment. Serve as subject matter expert on infrastructure monitoring software.

Essential Function 2

Administer and maintain firewall. Manages firewall rule sets, policies, and segmentation for both cloud and on‑premises environments. Reviews rules for compliance, monitors traffic logs, assists with security incident response, and ensures configurations follow agency's Information Security department's policy and standards. Creates any new access control policies needed on switches. Investigates, troubleshoots and repairs any website issues including working with Information Security Team and website hosting vendor Cloudflare.

Essential Function 3

Directly responsible for installing, upgrading virtual servers with latest operating system and creating new virtual servers. Maintains virtual templates, configure virtual networks, playbooks and baselines. Assist IT Operations Team Lead with  technical and vendor issues serve as point of contact for Level II techs to help resolve complex issues. 

Essential Function 4

Works with Department of Innovation and Technology (DoIT) to resolve routing and connection issues with the State Board of Elections and its customers. Perform other duties as required or assigned which are reasonably within the scope of duties enumerated above. Work with IT Operations Team Lead assisting with Voter Registration department with vendor needs and support calls.

Essential Function 5

Assists with inventory tracking and surplus, maintains agency's new smart boards/telepresence devices (Teams Webinar, Teams Town Hall) install, configure, and troubleshoot file shares/services, assist with vulnerability mitigation, create and maintain any new or existing documentation or infrastructure diagrams.

Essential Function 6

Assist Deputy CIO and DBA with maintaining SQL server access and SQL connections. Troubleshoots server OS issues, server hardware issues, application connectivity issues from above tier 2 level. Assists with maintaining and documenting SQL HA/Failover cluster. Maintains the connection used for data sharing with the Secretary of State. Troubleshoots email issues while in a hybrid state. 

Minimum Qualifications 1

Requires knowledge, skill, and mental development equivalent to completion of four years of college supplemented by five years of professional experience as a system administrator in a Microsoft Azure Hybrid environment or fully converted Azure Cloud Environment and managing Office 365 Tenant. 

Minimum Qualifications 2

Requires ability to establish and maintain effective working relationships with agency officials, associates, vendors, clients, and election authorities. 

Minimum Qualifications 3

Requires ability to coordinate the activities of lower-level technical staff to achieve desired results. 

Minimum Qualifications 4

Requires knowledge and experience in the use of managing and maintaining Windows 11, IOS, SQL Server, Windows Server 2019 and above, knowledge of network setup, maintenance, security (firewalls), and common services like DNS, DHCP, and VPNs.  

Minimum Qualifications 5

Experience with Microsoft Azure, Office 365, Microsoft Teams Calling and Google Cloud technologies. 

Minimum Qualifications 6

Ability to write scripts and code (e.g., PowerShell, Power Automate or low code technology). 

Minimum Qualifications 7

Understanding and maintenance of computer hardware components Dell, Lenovo, HP Printers, Surface Pro, iPads, Cisco and Meraki network switches, access points.

Minimum Qualifications 8

Ability to implement security best practices, monitoring for threats, and patch management.

Minimum Qualifications 9

Manage user permissions, account and group policy management within Active Directory. 

Minimum Qualifications 10

Familiarity with virtual technologies (VMware, Azure Virtual environment, etc)

Minimum Qualifications 11

Soft Skills - Problem solving, well honed multi-tasking and communications skills, impeccable time management and documentation skills and exceptional customer service and follow up skills.

Desired Certifications

Certifications desired - Azure Fundamentals, AZ-900 Microsoft 365 Fundamentals (MS-900)

Highly desired - Certified Azure Administrator (AZ-104), Azure Network  Engineer Associate (AZ-700)