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INSURANCE ANALYST (SS)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 17, 2022
Location: 

Springfield, IL, US, 62767-1000

Job Requisition ID:  17085

Agency:  Department of Insurance 
Closing Date/Time:  07/05/2022 
Salary:  $2,464-$5,164 Anticipated Monthly Salary 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  3 
Plan/BU:   

 

****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

 

The Department of Insurance is seeking to hire an Insurance Analyst. This position advises and responds to consumers contacting the Department’s toll-free number and visiting the Department in person by providing information regarding accident and health insurance.  Conducts preliminary investigations into complaints filed by consumers, health care providers, or other interested parties acting on the behalf of a consumer against an insurance company involving accident and health insurance.  Reviews and analyzes written correspondence received by the Health Products Complaints Section.  Researches and responds to inquiries on the professional level.  Receives training for more technical and mid-level complaint investigations.  We invite all qualified applicants to apply.

*This postion is the target title for the Insurance Analyst Trainee-SS #21566-14-10-000-02-01 and may also include Insurance Analyst #'s 21571-14-13-320-12-01, 21571-14-13-320-22-01, 21571-14-17-500-22-01, 21571-14-17-500-32-01, or 21571-14-19-200-12-01.

Position Essential Functions

  • Advises and responds to consumers contacting the Department's toll-free number and visiting the Department in person by providing information regarding property and casualty insurance.
  • Conducts preliminary investigations into complaints filed by consumers, health care providers, or other interested parties acting on the behalf of a consumer against an insurance company involving property and casualty insurance.
  • Reviews and analyzes written correspondence received by the Property & Casualty Complaints Section, determining status (complaint or inquiry), proper respondent (insurer name) and processing through the electronic system for handling by an assigned property & casualty analyst.
  • Researches and responds to inquiries on the professional level from insurers, producers, health care providers, attorneys and other interested individuals, organizations, or groups.
  • Utilizes Spanish speaking, reading, and writing skills in interacting with the assisting Spanish speaking consumers with insurance-related inquires and complaints.
  • Receives training and conducts investigation for more technical and mid-level inquires and complaints by working with upper-level analysts and supervisor, becoming more familiar with the insurance laws and regulations, and attending offered training sessions.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to completion of four years of high school.
  • Requires satisfactory completion of Insurance Analyst Trainee training program or one year of experience in the insurance industry.
  • Requires the ability to speak, read, and write Spanish at a colloquial skill level.

Preferred Qualifications

  • Prefers working knowledge of the Illinois Insurance Code, departmental rules, regulations, executive bulletins and general insurance company methods and procedures, particularly as related to property and liability types of financial regulations as related to policy evaluation, license, and complaint resolution.
  • Prefers working knowledge of accounting principles and audition methods.
  • Prefers working knowledge of office methods and procedures.
  • Prefers working knowledge of the functions, products, and services of the department.
  • Prefers the ability to read, assimilate and recall with clarity particulars pertaining to life and annuity insurance.
  • Prefers the ability to properly analyze financial statements and/or evaluate contractual provisions of insurance policies.
  • Prefers the ability to solicit information from individuals that has value for a given purpose.
  • Prefers the ability to actively interpret the Illinois Insurance Code and departmental rules, regulations, and executive bulletins.
  • Prefers the ability to compose effective and comprehensible correspondence.
  • Prefers the ability to perform fact finding and investigative interviews.
  • Prefers the ability to establish and maintain satisfactory working relationships with coworkers, insurance company representatives and the general public.
  • Prefers working knowledge of appeal procedures, external independent reviews, and complaint resolution.
  • Prefers working knowledge of Microsoft Word, Microsoft Office Outlook, Lotus Notes, and the internet.

Conditions of Employment

  • Requires the ability to pass a background check.

Work Hours:  8:30a.m.-5:00p.m. 
Work Location: 320 W Washington St Springfield, IL 62767-1000 
Agency Contact:  Tanya.Kroeschel@illinois.gov 
Job Family: Legal and Compliance 

 

About the Agency:

 

The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state.  We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency.  DOI has approximately 220 employees who are split between our Chicago and Springfield offices.