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IT OPERATIONS SPECIALIST - (TECHNICAL MANAGER III)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students.  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Sep 10, 2025
Location: 

Springfield, IL, US, 62764

Job Requisition ID:  49733

Job Requisition ID: 49733 - 25-00107
Closing Date: 09/24/2025
​Agency: Department of Transportation
Class Title: TECHNICAL MANAGER III - PW413 
Salary: Anticipated Starting Salary $5,055 monthly; Full Range: $5,055 - $8,800 monthly
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 2
Bargaining Unit Code:  NR916 Pro-Tech Teamsters

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Position Overview:

This position is accountable for assisting the Regional Information Technology Manager, Central Office, Bureau of Information Processing (BIP) section and unit managers with day-to-day operational duties. The incumbent is responsible for supporting a robust portfolio of Information Technology (IT) applications, performing approved software installations, troubleshooting software and hardware related information technology (IT) issues, supporting users in a network environment, troubleshooting IT needs for executive staff, networking with district IT staff located throughout the state, and assisting with lifecycle replacement for all IT assets. The incumbent is also responsible for utilizing the ServiceNow (SNOW) system for inventory management and submittal of service requests and/or incident tickets. The incumbent serves as the liaison between department IT staff and Department of Innovation and Technology (DoIT) staff and supports agency staff in compliance with DoIT requirements and the Chief Information Officer’s (CIO) strategic plan.

Essential Functions

  • Assists the Regional Information Technology Manager (RITM), Central Office, Bureau of Information
    Processing (BIP) section and unit managers with day-to-day operational duties.
  • Assists with supporting a robust portfolio of Information Technology (IT) applications, troubleshooting
    IT issues, and providing hardware and software support to technology users in a network environment.
  • Assists with coordination of IT initiatives with district IT staff throughout the department.
  • Assists with lifecycle replacement for all IT assets, multi-functional printer issues, and IT inventory
    management.
  • Works with each of the department bureaus to monitor IT permissions and security.
  • Provides basic smartphone, PC, laptop, and tablet upgrades and/or configuration services.
  • Resolves IT support requests and submits ServiceNow (SNOW) tickets when applicable.
  • Serves as a liaison between the department and DoIT staff.
  • Performs all duties in compliance with departmental safety rules. Performs all duties in a manner
    conducive to the fair and equitable treatment of all employees.
  • Performs other duties as assigned.

Minimum Qualifications

  • Completion of a bachelor’s degree majoring in computer science or information technology OR Completion of two years of college PLUS two years of experience working with network operating systems, end-user computer support, application support, IT troubleshooting, or a combination thereof OR six years of experience working with network operating systems, end-user computer support, application support, IT troubleshooting, or a combination thereof.

Preferred Qualifications

  • Experience writing and utilizing Windows Batch Script and Powershell to automate tasks.
  • Proficient in Microsoft Office Suite applications.
  • Basic knowledge of PMI, ITIL, and/or Agile methodologies.
  • Proficient with various network operating environments and communication protocols.
  • Working knowledge of concepts and techniques to effectively manage people, tasks, and programs.
  • Ability to plan, organize, and execute administrative and technical program requirements.
  • Ability to maintain harmonious relationships with employees, agency officials, and the public.
  • Good organizational and documentation skills.

Conditions of Employment

  • Valid driver’s license.
  • Occasional statewide travel with overnight stay.
  • Successful completion of a background screening.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. 

About the Agency:

The Illinois Department of Transportation is seeking to hire IT Operations Specialists.

The IDOT team works diligently to provide safe, cost-effective transportation for Illinois in ways that enhance quality of life, promote economic prosperity and protect our environment. We are problem solvers and leaders, constantly searching for innovations and improvements in support of our commitment to providing the best multimodal transportation system for Illinois.

Our team fosters a culture of inclusivity. We value diversity and hold ourselves to the highest ethical standards as we work together for a common purpose. Team members frequently collaborate with colleagues and others outside the department to best meet customer needs. 

The department offers extensive training and career advancement opportunities. Employees also receive a robust benefit package including:

  • Monday-Friday work schedule
  • Flexible work schedules in several program areas (flexible time, hybrid scheduling).
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • (12) Weeks paid Maternity/Paternity Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)
  • Tuition Reimbursement
  • Employee Assistance Program and/or mental health resources

We invite qualified applicants to apply to become part of our team. We are confident that you will take pride in serving Illinois and its residents and visitors.

 

Work Hours: 8:00 a.m. - 4:30 p.m., Monday - Friday
Work Location: 2300 S Dirksen Pkwy Springfield, IL 62764-0001

Office: Office of Finance and Adminstration/Bureau of Information Processing

Agency Contact: DOT.CONTACTHR@ILLINOIS.GOV
Posting Group: Science, Technology, Engineering & Mathematics

 

NOTICE: Please note that this position is one of many IDOT positions that has been identified as one that is properly a Personnel Code-covered role.  This change does not affect the union status, listed duties, job responsibilities, or working title of IT Operations Specialist, but does provide the position with additional job protections not previously available.  This position will change from the Technical Manager III classification to Transportation Information Systems Analyst I, option A in the near future as part of the completion of this ongoing administrative alignment project. 

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

“Seasonal and temporary workers should use a personal e-mail address when applying for jobs”

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com


Nearest Major Market: Springfield

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