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Illinois Link/Electronic Benefit Transfer Program Director (PSA, Opt. 1)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois.  A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public.  Bilingual skills welcome

Reasonable Accommodation Statement

Persons with disabilities are provided reasonable accommodations throughout the hiring process and during performance of all job duties.  Please email the Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524 - 7514 for further information and to request an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status).  To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date:  Jun 10, 2021

Springfield, IL, US, 62762

Job Requisition ID:  3678

Agency:  Department of Human Services 

Posting ID: 10-97-3678-29391

Opening Date: 06/10/2021
Closing Date/Time:  06/24/2021 
Salary:  Anticipated Salary: $6,250 - $9,167 per month 
Job Type:  Salaried Full Time 
County:  Sangamon 
Number of Vacancies:  1 
Plan/BU:  Gubernatorial Exclusion 063 



Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

Position Overview

The Division of Family & Community Services is seeking to hire a dynamic program director who is organized, detail-oriented, and a conscientious learner with the ability to communicate vertically and horizontally to oversee the Illinois Link/ Electronic Benefit Transfer (EBT) program for Office of Family and Community Resource Centers in Springfield. The director will perform a variety of special and sensitive functions relating to the overall coordination of office activities, program, policies, and daily operations for the Illinois Link/EBT program including ensuring compliance with all state and federal regulations. The director will monitor EBT vendors to ensure contractual guidelines are being met. The Division’s mission is to assist Illinois residents by connecting them with public assistance programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.

Job Responsibilities

1. Serves as the Illinois Link/Electronic Benefit Transfer (EBT) Program Director.


2. Serves as a full-line supervisor.


3. Monitors the activities of the Reconciliation staff regarding reconciliation activities and problem case resolution.


4. Plans and monitors the preparation of the cash benefits funding planning, coordinates the development of expenditure justifications and strategies.


5. Provides technical assistance and coordination of the activities of professional staff responsible for federal and state program and policy research related to electronic funds/benefit transfer technology and its adaptation to the public assistance population.


6. Serves as Department liaison to other in state and out of state governmental agencies, Office of Comptroller, Treasurer and retailer and banking communities to verify full operation of project and acceptance of electronic benefit transfer technology for public assistance warrants and SNAP benefit delivery.


7. Manages Technical Help Desk operations for EBT end users.


8. Manages the Illinois EBT fraud referral activities.


9. Provides detailed analysis of proposed state and federal legislation, administrative rules and banking industry communications as related to Agency operation.


10. Utilizing Microsoft Excel, prepares and presents highly complex Illinois Link related management reports for Agency upper management and federal and state official and the relative retail community.


11. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

  1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with course work in business or public administration.
  2. Requires three (3) years progressively responsible administrative experience in a public or business organization.

Preferred Qualifications (in priority order)

  1. One (1) year of professional experience working with the operation of Electronic Benefit Transfer (EBT) Systems, such as Illinois Link.
  2. Two (2) years of professional experience planning, budgeting, implementing, and evaluating effectiveness of program initiatives for a public or private organization.
  3. Two (2) years of professional experience communicating with both internal and external stakeholders daily ensuring detailed and critical analysis of work performed.
  4. One (1) year of professional experience working with governmental program guidelines.
  5. One (1) year of professional experience developing a budget for a public or private organization’s program.
  6. Two (2) years of professional experience monitoring fiscal transactions, including operational and administrative authorization/expenditures for a public or private organization.
  7. Two (2) years of professional supervisory experience.
  8. One (1) year of professional experience working with auditing procedures.
  9. One (1) year of professional experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills while multi-tasking multiple projects.

Conditions of Employment

  1. Basic proficiency in Microsoft Office Suite including Excel.
  2. Requires the ability to travel.
  3. Requires the ability to work outside of normal business hours.

Work Hours:  Mon - Fri, 8:30am - 5:00pm 
Work Location: 100 South Grand Ave E Springfield, IL 62762 

Family & Community Services

Family & Community Resource Center

Illinois Link/EBT/Exceptional Processing Unit
Agency Contact: Laci.Indermark@illinois.gov
Job Function: Administration/Management; Social Services


About the Agency:

IDHS serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

Nearest Major Market: Springfield