Individual Processing Division Manager (SENIOR PUBLIC SERVICE ADMINISTRATOR OPTION 1)
Springfield, IL, US, 62702
Job Requisition ID: 52107
Closing Date: 12/26/2025
Agency: Department of Revenue
Class Title: SENIOR PUBLIC SERVICE ADMINISTR - 40070
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: $9,174-$9,962/mo.; ($110,088- $119,544/yr.)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency
****A RESUME IS REQUIRED FOR THIS JOB POSTING****
Please attach a DETAILED Resume/Curriculum Vitae (CV), a copy of your transcripts or diploma for all degrees earned, and a copy of any applicable professional licensures to the MY DOCUMENTS section of your application. Please note that the Department of Revenue must verify proof of higher education for any degree earned (if applicable) before any offer can be extended. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document in lieu of a Resume or CV.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring an Individual Processing Division Manager (Senior Public Service Administrator, Option 1) for our Individual Processing Division located in Springfield IL. This position is responsible for managing, directing, and planning the work of the Individual Processing Division. If you have supervisory experience; the ability to manage a major agency program; strong analytical and oral/written communication skills; and experience working with Illinois Income Tax laws, returns, accounts, and processes, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!
Essential Functions
- Subject to management approval, as the Individual Processing Division (IPD) manager, plans, directs, coordinates and reviews, through subordinate managers, the operations, programs and activities of a large technical, professional and clerical staff engaged in adjusting Individual Income Tax accounts.
- Conducts and participates in Bureau/Division staff meetings.
- Serves as a full line supervisor.
- Serves as IDOR spokesperson covering assigned scope of responsibility with other IDOR managers, State and Federal agencies, the public, professional and lay groups, and IDOR employees.
- Recommends and implements IDOR rules, policies, and mandates, including but not limited to the Revenue Employees' Handbook, AFSCME/State of Illinois labor Contract, Affirmative Attendance, State Ethics Rules, Illinois laws, and Federal Laws.
- Reviews reports submitted by staff for propriety and consistency.
- Serves as liaison with the Information Technology staff to coordinate and plan projects designed to ensure implementation and/or revisions to automated systems.
- Monitors and analyzes Division training needs.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with coursework in business or public administration.
- Requires prior experience equivalent to four years of progressively responsible administrative experience in a public or business organization.
Preferred Qualifications
- Four (4) years of experience working with current Illinois and Federal tax laws, rules, and regulations with special emphasis on the Illinois Income Tax Act.
- Four (4) years of experience as a supervisor.
- Three (3) years of experience in a supervisory role in a tax return processing operation.
- Four (4) years of current experience (i.e., within the last two years) with Individual Income Tax (IIT) returns, accounts, and processes.
- Two (2) years of experience developing and implementing methods, procedures, and standards to support program or project goals.
- Two (2) years of experience using GenTax, MyTax Illinois, or similar tax software systems.
- A bachelor’s degree or higher level of education in one of the following fields of study: Business Administration, Public Administration, Finance, Accounting, Communications, or related field.
- Licensure as a CPA (Certified Public Accountant), CGFM (Certified Governmental Financial Manager), or PMP (Project Management Professional).
Conditions of Employment
- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Overtime is a condition of employment, and you may be requested or required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime. This may require the ability to work evenings and weekends.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday - Friday; 7:45am - 4:15pm
Headquarter Location: 101 W Jefferson St, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: Brent Stice
Email: Brent.Stice@illinois.gov
Posting Group: Leadership & Management
Agency Statement:
The Illinois Department of Revenue (IDOR) is responsible for administering the state's tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.
IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud recipient of the 2025 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.
Revolving Door:
Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.
Term Appointment:
Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Revenue’s discretion.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Nearest Major Market: Springfield