Integrated Eligibility System (IES) Program Manager

Position Overview

Subject to administrative approval, serves as Family & Community Service Manager of Integrated Eligibility Systems (IES) Program.  Plans, develops, organizes, controls and manages through subordinate staff the operations related to the complex duties in the analysis and testing of the Integrated Eligibility System Plan and through subordinate supervisors the activities of the DHS Customer and Support Services call center.  Develops and implements program policies and procedures in accordance with State and Federal regulations to meet the division’s goals and objectives; performs responsible administrative duties in the management, development, evaluation and control of the process of analyzing system requirements/functional designs and testing the resulting IES functionality; represents on behalf of the Division of Family & Community Services as spokesperson at local, state, and national organizations and task forces giving presentations, interpreting and explaining IES initiatives and interpreting program policy and mandates.  Communicates with the agency’s IES Operations Administrator to provide administrative direction to stakeholders in areas such as IES planning and budgeting. 

Essential Functions

• Serves as Integrated Eligibility System (IES) Program Manager.
• Directs the Division’s administration of IES; organizes, plans, develops and evaluates IES to establish comprehensive and integrative statewide directions, goals and objectives; directs planning, establishment and maintenance of the IES system; prioritizes the needs to repair defects and implement enhancements; monitors priorities to ensure they are included in software release planning; directs the development of databases to study and compare findings across eligibility processing units to expand overarching goals and performance improvement projects.
• Plan, assigns, coordinates, evaluates through subordinate supervisors the activities of the DHS Customer and Support Services call center. 
• Serves as full line supervisor; assigns and reviews work; provides guidance and training to assigned staff; counsels staff regarding work performance; reassigns staff to meet day to day operating needs; establishes annual goals and objectives; approves time off; adjusts first level grievances; effectively recommends and imposes discipline, up to and including discharge; prepares and signs performance evaluations.
• Collaborates with the agencies IES Operations Administrator to provide feedback regarding the evaluation and the administrative aspects of the IES system and to provide administrative direction to stakeholders in areas such as IES planning and budgeting. 
• Represents the Division as spokesperson at local, state and national organizations and task forces giving presentation, interpreting, and explaining IES initiatives and interpreting program policy and mandates; presents information, delivers presentations and speaks on behalf of the FCS Director concerning IES; commits the Division to specific courses of action.
• Monitors the IES program budget. 
• Serves as FCS Division Liaison with DHS Budget, IES Operations Administrator, FCS Financial Teams, Healthcare and Family Services management and the Department of Innovation and Technology; collaborates with DHS administrators and other state agencies to plan and negotiate timing of all IES changes.
• Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years college with course work in a social or human services field. 
• Requires four (4) years progressively responsible administrative experience working with a public assistance program, including determining eligibility, for a health or human services organization.

Preferred Qualifications

• Four (4) years of professional experience planning, developing, organizing, controlling, and managing through subordinate staff the operations related to the complex duties in the analysis and testing of a public assistance eligibility system, such as Integrated Eligibility Systems (IES) for a public or private organization.
• Three (3) years of professional experience organizing, planning, developing, and evaluating a public assistance eligibility system, such as Integrated Eligibility Systems (IES), to establish comprehensive and integrative statewide directions, goals, and objectives for a public or private organization.
• Two (2) years of professional experience overseeing the production, productivity, and quality service provided to customers in relation to support services for a public or private organization.
• Two (2) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
• Two (2) years of professional experience collaborating with administration to provide feedback regarding the evaluation and the administrative aspects of public assistance eligibility systems such as Integrated Eligibility System and to provide administrative direction to stakeholders in areas such as planning and budgeting. 
• Two (2) years of professional experience serving as a spokesperson at local, state, and national organizations and task forces giving presentations, interpreting, and explaining initiatives, and interpreting program policy and mandates for a public assistance eligibility system.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.