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LIEN RECOVERY COORDINATOR (OFFICE COORDINATOR)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status). To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history.  Employment decisions are not made based on an applicant’s wage or salary history.  To that end, please do not include wage or salary information in your resume or other profile or application materials.
Date:  Nov 18, 2024
Location: 

Springfield, IL, US, 62701

Job Requisition ID:  43025

Job Requisition ID: CS 43025

BPIS: 12080, 13434, 13894, 07818, 07817, 07816, 13288

Start Date: 11/18/2024
Closing Date/Time: 12/04/2024 

Agency :  Department of Healthcare and Family Services 

Class Title: OFFICE COORDINATOR - 30025 

Skill Option: Keyboarding 

Bilingual Option: None 
Salary:   Anticipated Starting Salary $3,971 monthly; Full Range $3,971 - $5,243 monthly  
Job Type: Salaried  

Category: Full Time 
County:   Sangamon  
Number of Vacancies:   7  
Plan/BU:  RC014

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number CS 43025

 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

 

Position Overview:

The Department of Healthcare and Family Service (HFS)’s, Division of Child Support Services is seeking to hire a highly qualified and motivated professional to join our Collection and Asset Recovery Unit in the role of Office Coordinator. This position performs complex and specialized procedures to achieve the service of administrative liens and driver’s license suspension notices, provides customer support both in person and via telephone and performs technical support on storing documents.

The ideal candidate will have excellent communication, organization, and analytical skills to be successful in evaluating the operations of the CARU Bank Liens Unit while maintaining working relationships with other governmental professional organizations.

HFS values employees with different backgrounds, life experiences, and talents.

 

Employees receive a robust benefit package including:

 

  • Monday-Friday work schedule
  • Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
  • Health, Life, Vision, and Dental Insurance
  • Pension Plan
  • Paid Parental Leave
  • Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
  • Employees earn (12) paid Sick Days annually.
  • New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
  • Employees earn (3) paid Personal Days annually.
  • (13-14) paid holidays annually (based on start date)

 

If you are seeking a new opportunity, and this position appeals to you, please apply today!

 

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

 

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion.  We welcome and value employees with different backgrounds, life experiences, and talents.  It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement.  In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Essential Functions

  • Under direction, serves as a Lien Recovery Coordinator by performing complex and specialized procedures to achieve the service of administrative liens
  • Reviews and analyzes accounts through the comparison of Healthcare and Family Services (HFS) computer records, State Disbursement Unit payment records and Clerk of the Court payment records to determine correct delinquency amount
  • Gathers information and issues notices to Non-Custodial Parents whose accounts meet established delinquency guidelines
  • Responds to telephone inquiries relating to administrative liens
  • Establishes and monitors tracking procedures to monitor status of notices of lien and other work in progress
  • Keyboards letters, forms, records, and other documents relative to liens
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college, or completion of high school and two (2) years of related office experience, or two (2) years of independent business experience
  • Requires the ability to keyboard accurately at 30 words per minute

Conditions of Employment

  • Requires the ability to pass a national background check prior to employment due to accessing confidential tax information
  • Requires the ability to utilize and maintain state issued equipment such as a laptop.
    • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours:  Monday - Friday 8:30a.m. - 5:00p.m.  
Work Location: 607 E Adams St Springfield, IL 62701-1634  

Email: HFS.DCSSApps@illinois.gov

Job Family:  Office & Administrative Support  

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

 

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

  • donotreply@SIL-P1.ns2cloud.com
  • systems@SIL-P1.ns2cloud.com

 


Nearest Major Market: Springfield

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